12 June 2013
Book about The Philippines call centre industry now available for download Long time industry veteran Rob O’Malley has written a book entitled “Philippines: Call Centre Outsourcing” which is now available to download on Amazon. The book documents the industry from its inception to the present day and highlights the many changes faced by the industry. [...]
Posted in Call Centre, Investments, Milestones, PartnershipComments (0)
12 June 2013
According to the BPeSA Western Cape Key Indicator Report, the BPO/contact centre industry experienced impressive levels of growth in 2012, with an estimated 4,500 jobs created in the province. In total the industry grew from 33,500 to 38,000, contributing approximately R8 billion to the Western Cape annual GDP. Out of the 4,500 jobs created in [...]
Posted in BPO, Industry ReportsComments (0)
12 June 2013
In Photo: Ken Poonoosamy, Manaaging Director of Board of Investment (BOI) By Simon Vella Mauritius aspires to position itself as the true BPO gateway to Africa thanks to its strategic location in the middle of Indian Ocean, says Ken Poonoosamy – the Managing Director of the Board of Investment (BOI), which is the apex investment [...]
Posted in BPO, Destinations, IT OutsourcingComments (0)
12 June 2013
Telecommuting “Telework” refers to the usage of information technologies (such as telecommunications and computers) for work-related activities. It moves the workplace to the workers, instead of moving the workers to the workplace, which is the typical scenario for professionals. Although the concepts of “telecommuting” and “telework” are closely related, there is still a difference between the two. [...]
Posted in TeleworkingComments (0)
12 June 2013
A MELBOURNE business once awarded a best employer accolade is in strife after deducting wages from staff members for toilet breaks. At least three employees at an Aegis Australia call centre in Werribee had money taken from their pay for the amount of time they spent in the loo during their shift. Staff at the [...]
Posted in News ArchiveComments (0)
12 June 2013
By Jack Loo Despite the hype around cloud services, the demand for multi-process HR BPO is confined to company-specific circumstances such as M&A, according to an Ovum report Revisiting MultiProcess HR BPO. “As in other segments of the IT services market, the impact of cloud services and mobile extensions has so far been modest. Beyond complex BPO [...]
Posted in BPO, HROComments (0)
12 June 2013
From the adoption of horizontal business process outsourcing (BPO) to the demise of the leading providers’ service in large deals, the market for multi-process human resources (HR) outsourcing has evolved consequently, says Ovum. According to the global industry analyst firm, it remains uncertain as to whether advances in HR-related technologies will directly affect the adoption of complex BPO [...]
Posted in BPO, HROComments (1)
12 June 2013
By Phil Hassey BPO maturity in Australia. The mere phrase is enough to inspire fear and loathing for any seasoned outsourcing pro. As anyone who has listened to me since I started as an analyst late last century I have lamented reasons for, and implications of, the at best modest uptake of Business Process Outsourcing in [...]
Posted in BPOComments (0)
12 June 2013
After earning a spot as the most sought after offshore destination in the voice-based outsourcing sector, the Philippines got another reason to rejoice. The country’s non-voice business process outsourcing (BPO) is seen as another gold mine for growth and opportunities. In the past years, the Philippine outsourcing space recorded impressive growth figures. Just last year, the whole [...]
Posted in BPO, Healthcare, Industry ReportsComments (4)
12 June 2013
By Ben Schneiders and Clay Lucas The state government is dramatically lifting its spending on temporary workers and contractors in the public sector to nearly $1 billion – at the same time as it lays off more than 4000 staff. The leap in spending on temporary workers is detailed in government contracts that reveal a [...]
Posted in Environment, Labour, OutsourcingComments (0)
Let's put a stop to this tripe!
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