Archive | March, 2010

Unions outsource member recruitment

In a landmark decision where efficacy and efficiency have triumphed over politics, Australian unions have begun hiring a private firm to recruit members from workplaces, and a number of leading officials have slammed this as outsourcing a union’s core business function to a private company.

Work Partners, which was led by former ALP activist Stuart McGill, had 90 employees that seek new members for unions such as the Australian Education Union in Victoria and the Community and Public Sector Union.

Brian Henderson, secretary of the AEU in Victoria, disclosed that the AEU had given $500 to Work Partners for every new recruit. Work Partners had enlisted 7000 new members to their union in two years.

Ed Husic, national president of Communications Electrical and Plumbing Union revealed that his union had hired Work Partners to recruit members from Telstra and Australia Post.

These unions were criticised by various union officials for outsourcing a union’s core function.

Paul Howes, national secretary of the Australian Workers Union, stated his opposition to hiring Work Partners: “We don’t use them. We are not going to use them as we don’t think you can outsource core union work,” while others proclaimed their doubts against the recruitment approach.

Australian Education Union’s Victorian branch membership grew by 20 percent to 35,000, but Mr Henderson said that his union did not outsource their recruitment process, and that hiring Work Partners served as an aid to their own recruiters. “Our membership is growing…at a spectacular rate,” he said. “Why would we stop doing that given that what the ACTU wants is faster growing union membership?”

Meanwhile, Mr Husic asserted that Work Partners was more effective in recruiting members as opposed to using their own union employees who, at times, simply gave up trying to recruit members. “This is a model that we are prepared to embrace, and it is something new.”

Admitting that there had been some issues in workplaces where unions challenged coverage, he continued, “If the ACTU wants to broker protocols, we’d welcome it.”

Karen Batt, secretary of the CPSU in Victoria, agreed with Mr Husic, calling the union’s approach to recruitment as a “breath of fresh air.” She added that unions outsourced other functions such as legal and communications, and asked, “What is sacrosanct about recruitment?”

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The Future of ‘Green Sourcing’

The National Outsourcing Association (NOA) remains optimistic about the future of ‘green sourcing’ despite global leaders not coming to an agreement at the recent Copenhagen summit. To date, there are a small number of ‘green’ outsourcing contracts that signed without considering the outsourcing supplier’s ‘greenness’.

The NOA has spearheaded its Green Steering Committee as a guide for the outsourcing industry on what ‘greenness’ really entails in sourcing. This will increase the effort in understanding this segment of the industry, helping to make ‘green sourcing’ a better established segment.

This year will also herald more developments in green products and services that affect a business’ green credentials.

Government requirements like Carbon Reduction Commitment (CRC) makes way for new opportunities in business process outsourcing. A pioneer in this space is Advisory First Carbon, a division of ADEC, which grabbed the opportunity to offer ‘carbon accounting’ to businesses that need to assess and cut down their carbon footprint. As expected with outsourcing, this will enable companies to focus their efforts in following this legislation and in growing their businesses, leaving tedious processes to outsourcing suppliers.

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Protest against outsourcing a Leeton nursing home dismissed by council

National Party MP Adrian Piccoli announced the launch of a new petition against the outsourcing of a nursing home in Leeton, one of the fastest growing regions in New South Wales.

According to Piccoli, the community raised $750,000 to build the Carramar Nursing Home. He said regardless of over 12 questions on notice, the New South Wales government did not give any assurances concerning the restoration of funds. He claimed that he had only been told that “funds raised will be used to deliver enhanced health services to the community.”

Mr Piccoli wanted the local Labor MLC Tony Catanzariti to support the complaint because he was directly connected to the Minister for Health.

Meanwhile, David Laugher, general manager of Leeton Shire Council, shared that two parties had expressed interest in Carramar and that management control could possibly change in the next couple of months.

Though the sale looks inevitable, the Carramar Carers’ group would not give up their cause, worried that the nursing home’s service standards would drop.

Mr Laugher, though aware of the petition, stood firm. “Our view was at the end of the day that standards of care are governed by the accreditation process regardless of how the services are run and the quality outcome is more important than how many people are actually employed or what they’re being paid,” he said.

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Positive expectations in 2010 for the outsourcing industry

TPI, a leading advisory organisation for the outsourcing industry, completed a report showing that the amount of outsourcing contracts is expected to grow in 2010.

As the global economic situation becomes more secure, companies are starting new projects and resuming projects that had been put on hold. This will result in an increase in the number of outsourcing contracts because businesses are unable to upgrade their internal resources and revive all of their projects at once. Another driver for the increase in demand for outsourcing is the expansion of cloud computing.

TPI’s fourth quarter report for 2009 indicated that there was a stable improvement for contract value and market dynamics in the industry. Looking at the growth of Total Contracts Value, there was a 135 percent growth in the last quarter of 2009 in comparison to the final quarter of 2008.

Numerous outsourcing professionals doubted if the industry’s improvement in 2009’s final quarter was the usual year-end boost or if it really signalled the revival of the global economy. TPI’s managing director and partner John Leppel believed it was both, because the improved market dynamic showed the increasing certainty of European companies in making and finalising decisions. The advisory firm did not forecast a relapse to pre-recession circumstances, and claimed, “We are maintaining a positive outlook for IT industry in 2010 as the market started to show momentum in key industries and signs of steady recovery in broader market.”

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Outsourcing emissions to developing countries

A report by the Carnegie Institution of Science revealed that the EU was “outsourcing” a fraction of its emissions to developing countries like China and India. The present policy stated that local consumers must be responsible for the penalties and consequences of emissions. In other words if people are serious about global warming then the cost of carbon has to be factored into the retail price of manufactured goods.

In Switzerland’s case, the amount of emissions that occurred outside the country exceeded that of emissions that occurred within due to its spending on imported products. Similarly, 11 percent of the USA’s entire consumption-based emission was also outsourced to other countries.

Ken Cladeira, the report’s author, asserted that it must be acknowledged that the outcome highlighted must be re-evaluated in future global arrangements.

He said: “Where CO2 emissions occur doesn’t matter to the climate system. Effective policy must have global scope”.

“To the extent that constraints on developing countries’ emissions are the major impediment to effective international climate policy, allocating responsibility for some portion of these emissions to final consumers elsewhere may represent an opportunity for compromise.”

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Looking past the cost savings of IT outsourcing

Jimmy Desai, a technology and intellectual property law partner at Blake Lapthorn wrote, “When thinking about IT Outsourcing what often springs to mind is cost savings. Although costs savings are often key it is not always cost savings alone that drive outsourcing deals. Outsourcing deals can incorporate many other benefits.”

For instance, when considering the terms of your IT requirements you will be confronted with a large range of IT commodities and services from which you can choose. While it is easy to be overwhelmed by the variety of IT goods and/or services offered from various prospective suppliers, if you have clear guidelines about what you want and what your budget is before even looking at possible suppliers, this will assist a lot in whittling down the list of possible suppliers.

Choosing the right IT supplier will help you to clearly identify, monitor and recognize your own IT systems and IT needs more completely. The outsourcing contract can assist you attain visibility and transparency about the services which you have remunerated for, how they are supplied and the standard of those services. This improved visibility and transparency can help you manage your IT, while your internal IT services (and the related standards and expenditures) are often hard to quantify.

An added benefit of the outsourcing contract is to allow you to take advantage from the supplier’s external knowledge, as they are expected to be functioning for a portfolio of consumers and have advanced expertise, know-how and industry understanding from which your business might take advantage.

An outsourcing contract can also give your organisation  a lot of flexibility if it does not obtain the service that you have paid for, and/or if the services are not to pre-agreed standards, then you are allowed to redeem service credits. Certainly, if your IT needs are kept in-house, then this option would not be available.

Variable costs versus capital costs is also a consideration especially, if your organisation does not require all of its IT employees all time, or possibly needs them on an unplanned “call in” basis, after all who wants to pay for them on a full-time basis if there is an alternative? Outsourcing IT to a third-party IT provider can, consequently, offer you flexibility, as your organisation can purchase in the IT goods and/or services that it needs from time to time. Every organisation is required to modify structures and head count regularly, this alternative of “flexing” of your IT requirements (by either reducing or increasing your IT requirements or by adding totally different IT goods or services to the package) can be a welcome preference.

Yet, if your organisation wants to accurately capture all the advantages of outsourcing (in addition to attaining cost investments), the outsourcing contract and associated Service Level Agreement will be vital and must be discussed and summarized with all of your organisation’s plans in mind.

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Local Businesses Observe Development Contingency in China

Leading Californian life sciences companies announced they’re creating stronger ties with China to develop drugs and delivery channels into a modernizing China.

Similarly, business trade groups like BIOCOM are sending contingents to China to create partnerships with the government and development officials for cross-promoting products and services abroad.

Joe Panetta, Chief Executive Officer of BIOCOM- a locally based group that represents about 500 life sciences industries said, “We’re developing a strategy to more proactively promote all the services we can provide out of San Diego.”

Panetta also said that next month the association plans to sign a memorandum of understanding with a Beijing development organization. The aim is to create a kind of ties that will drive business in both countries.

Panetta remarked, “We hear a lot about the concern of outsourcing to China — that they have cheap labor. While they might have low-cost labor in terms of people who can do basic research, run sequencing machines and analyze data, they have very little experience when it comes to developing those products and commercializing those products.”

By means of linking BIOCOM with Beijing, Panetta acknowledged, corporations concerned with increasing valuable commercialization skills will have an opportunity for doing business.

Whereas China has completed a huge increase in its manufacturing and drug testing processes, industry commentators state that it has much knowledge to gain from the United States in terms of constructing fresh life sciences businesses and bringing drugs to the Chinese market.

A privately held startup based in Camel valley – Huya Bioscience International, is leveraging its partnerships with Chinese educational institutions and research centers concerned with advancing their commercial skills. Huya’s group of China-based “drug hunters” also taking advantage from the tie – they obtain a direct look at compounds Huya might look to on-license.

An anti-arrhythmic drug entrant and a treatment for cancer are the two of the products that the company will promote.

President and CEO of Huya, Mireille Gingras said, “We’re capitalizing on the explosion and growth of the Chinese biopharma industry,” and “We reduce the risk, the cost and the time because we in-license compounds that are already validated in China.”

In order to speed up their study, cut costs linked with preclinical and clinical trials, or both, other San Diego-based drug developers are building closer partnerships with China.

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Legal Process Outsourcing is facing Challenges in 2010

2009 saw an exceptional increase in the offshore outsourcing of legal processes in which the  bulk of transactions were processed by Indian vendors. Some big blue chip names outsourced their legal processes to offshore destinations in 2009 – including Freshfields, Bruckhaus Deringer, Linklaters, Slaughter and May, Osborne Clarke, Simmons and Simmons, Rio Tinto, Eversheds and Pinsent Masons.

To stay competitive these companies realized that offshore outsourcing is the new base line and organizations that deliberated have been left on the side lines. Legal outsourcing has moved from a maybe to a must be.

Today, offshore outsourcing is a necessity for companies looking to expand globally, and for all who wish to develop in this ever integrating competitive world. As a commenter says, “One can’t do today’s job with yesterday’s methods and be in business tomorrow”.

Given that the legal department of the majority of companies is a cost center, it is under constant pressure to take out layers of cost and reduce expenses. Formally outsourcing was the province of large companies and law firms, however Solo practitioners, small and medium sized law firms are starting  to outsource their legal processes to offshore locations such as India and the Philippines.

The desire to reduce their back-office costs is being driven by low retail pricing from their rivals and demands from their customers to give similar services at more competitive rates. Often the constraints of their operating environment leaves them no option but to offshore.

Contract services, E-discovery and Paralegal support govern the outsourcing industry, however a new industry for Litigation Support is expected to materialize and grow very soon.

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