Genpact, New Delhi’s biggest business process outsourcing firm has acquired Hello Communications, Inc, a wholly-owned subsidiary of Hikari Tsushin Inc (First Section of Tokyo Stock Exchange). The deal, which will take from three to five years to mature, and will involve providing services from customer service and finance and accounting to IT infrastructure support and back office processing.
Although the firm is based in Japan, the services will be supplied from Genpact’s delivery centres in China. While Pramod Bhasin, president & CEO of Genpact, declined to disclose the financial aspects of the contract, he said it would require a few hundred people initially and would ramp up as the contract matures. He said that, “This deal is strategic for us as we will be completely servicing this client from China. Moreover, we could look at opening another centre in China by the end of this year to service this client.”
The affiliation with Genpact would permit Hikari Tsushin Inc to provide cost-effective services from China to its customers in Japan while enabling the company to make forays into the fast-growing China market. Shigetaro Toyoda, CEO of Hello Communications said, “We are delighted to partner with Genpact and leverage their strong process discipline, quality rigour and business process reengineering expertise to offer best-in-class services to our customers.”
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[...] Genpact, New Delhi’s biggest business process outsourcing firm has acquired Hello Communications, Inc, a wholly-owned subsidiary of Hikari Tsushin Inc (First Section of Tokyo Stock Exchange). The deal, which will take from three to five years to mature, and will involve providing services from customer service and finance and accounting to IT infrastructure support and back office processing…more [...]