Archive | June, 2010

CIOs claw back security outsourcing

Increasingly chief information officers (CIOs) are considering bringing security and IT management applications back in-house owing to concerns over security and compliance, according to a recent Ovum report.

Rhonda Ascierto, a senior analyst at Ovum said “The main reason for this shift away from IT security outsourcing is most likely a lack of confidence.”

Ms Ascierto went on to say, “The reversal of outsourcing security is also likely to be due to some organisations grappling for more control over their IT operations, of which security is a central aspect,” she said.

The analyst firm’s global survey of more than 500 CIOs found that only seven per cent are considering outsourcing IT security over the next two years, down from 18 per cent.

“Organisations are now more subject to compliance considerations in the form of external and internal policy-driven requirements, particularly in the wake of the US banking controversies and other financial scandals,” added Ms. Ascierto.

Posted in Data Security, IT Outsourcing, News Archive, OutsourcingComments (0)

Cebu wants bigger slice of BPO pie

Cebu is a province in the Philippines, to the south of Manila, consisting of Cebu Island and 167 surrounding islands. Its capital is Cebu City, the oldest city in the Philippines. Cebu is one of the most developed provinces in the Philippines. Mactan-Cebu International Airport, located in Mactan Island, is the second busiest airport in the Philippines. The United Kingdom based Condé Nast Traveler Magazine named Cebu the seventh best island destination in the Indian Ocean-Asia region in 2009.

It is estimated that the ICT and BPO industries in Metro Cebu employ some 50,000 workers or roughly 20 percent of the country’s $7-billion industry

Stakeholders in the country’s growing information and communication technology (ICT) as well as the business process outsourcing (BPO) industry will meet in Cebu on June 22 to discuss plans to further develop the ICT and BPO sectors.

The conference, part of the Cebu Business Month celebration of the Cebu Chamber of Commerce and Industry, highlights the three-growth areas of the local economy—ICT, tourism and small businesses.

Growth areas for Cebu include cloud-computing, health care, animation, on line gaming and interactive mobile applications

Posted in BPO, News Archive, OutsourcingComments (0)

Flowserve migrates to Orange Business Services to connect worldwide operations, including ANZ

Flowserve Corporation, a leading provider of flow control products and services for the global infrastructure markets has chosen Orange Business Services to manage its global MPLS network, connecting more than 250 locations, including Australia and New Zealand.

Flowserve chose to migrate its network to Orange Business Services for greater customer care and the ability of Orange to provide next generation services on top of the global network. The multimillion dollar engagement encompasses enterprise voice, data and wireless services.

The managed Orange network removes the burden from Flowserve of running an expansive IT infrastructure, enables the company’s worldwide employee base to communicate efficiently, and will leverage cutting-edge technology within Flowserve’s daily operations. Inter-cluster dialling within the IP network which will significantly reduce communications costs and turnkey remote device management are some of the key innovations Orange Business Services is bringing to the Flowserve engagement.

“Customer service was a paramount concern to us, and Orange Business Services impressed us with their commitment and attention at every level throughout the organization,” said Mike Wald, vice president, Flow Control Division and Flowserve IT operations. “Supported by some top-notch references, we are confident that our new network infrastructure can elevate Flowserve above our industry peers. Thanks to Orange Business Services, we can now look to make advanced technologies, such as software-as-a-service, a reality within our enterprise.”

The Flowserve engagement involves a comprehensive set of managed network services, including:

  • More than 250 network connections for all Flowserve facilities across 56 countries;
  • Local area network (LAN) management for 1,000 network switches;
  • Managed VoIP service to 5,000 handsets, covering 35 percent of all Flowserve employees;
  • Enhanced messaging protection services for 11,000 mailboxes and security services, such as firewall and secured gateway;
  • Remote network access for 5,000 users via Business Everywhere from Orange; and
  • Server hosting and network based Internet gateways.

Full migration to the Orange Business VPN will be completed by March 2011. The full network will support Flowserve’s critical applications, such as Oracle and SAP, at a lower cost threshold.

“Our global capabilities in managed network services let enterprises enhance the performance and reach of their IT services,” said Tim Cavill, Managing Director – ANZ, Orange Business Services. “Flowserve’s decision to choose Orange illustrates the superiority of our customer care and why it still remains an important differentiator in managed services.”

Orange Business Services was recently recognized in the Telemark dataVPN Customer Service Experience report, achieving the highest Customer Satisfaction Index Overall and Diamond Awards for three categories:  Indispensable to Customers; Meeting Requirements; and Network Operation.

Posted in Contact Centre, Environment, News Archive, OutsourcingComments (0)

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