The IT Enabled Services Secretariat (ITES) of Ghana is hosting its first major regional business process outsourcing summit, to be held at the La Palm Royal Beach Hotel in Accra.
The event is called Ghana Outsourcing Leadership Summit 2010, and it is scheduled for the 20th to the 21st of September. It is the first conference on outsourcing in the country and throughout the West African region.
With the theme, “Optimising Business Processes Through Outsourcing,” the conference will focus on recognising and how to realise objectives and goals to improve business operations with the help of outsourcing.
The summit will cover several topics such as current engagement models, global trends, best business outsourcing practices, the benefits of outsourcing, and emerging standards and capabilities.
Among the delegates will be top management and business leaders from different industries like banking, finance, telecommunications, oil and mining, airlines and international travel, and healthcare. Senior government sector officers throughout the region will also be in attendance.
An additional feature of the summit is an exhibition of outsourcing solutions, where BPO service providers, call centre and telecoms operators, and software developers and resellers will participate.
The Ghana government recognises the undeniable potential for jobs that the outsourcing industry has, and hosting the BPO summit is one of the ways of edging out their competitors to be the industry leader in the region.
