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Australian Industry Acceptance for Legal Process Outsourcing

LPO (Legal Process Outsourcing) refers to the practice of corporations or law firms obtaining legal support services from an outside law firm or legal support solutions company, operating in a low cost location such as India or the Philippines. As opposed to other areas of outsourcing, Australian industry and organisations have been slow to accept the outsourcing of legal processes…more

Major BPO Player Spreads Its WIngs to Drive Growth

Aegis, a global outsourcing services company and part of the Essar Group, announced that it has been ranked fourth amongst top business process outsourcing (BPO) players in India, in a recent survey by Dataquest…more

400 New Jobs as Vertex Establishes HQ in Melbourne

Job opportunities in Victoria’s information and communications technology sector received a timely boost this week with global technology and business services giant Vertex deciding to establish its Asia Pacific Headquarters in Metropolitan Melbourne and expand its operations, creating another 400 jobs. Vertex is a leader in BPO, Customer Management Outsourcing and IT Services…more

Indian Domestic BPO Services Earnings Expected to Reach $1.6 Billion

Gartner forecasts India’s revenue from domestic BPO services will reach US$1.6 billion in roughly four years. Based on the industry’s growth percentage in 2009 and 2010, it will reach US$683 million this year, from last year’s US$521 million, and will maintain its growth rate until 2014…more

Threat Still Looms Over IT Outsourcing

The performance of the global outsourcing industry seems to be looking up, but when it comes to IT outsourcing, it’s quite a different matter. According to the most recent study by Everest Research, IT outsourcing contracts for the second quarter of this year fell to 46 per cent. The total value of contracts fell to $1.5 billion for June 2010 from $2.8 billion in March 2010…more

Ghana Hosts BPO Summit for Western Africa Region

The IT Enabled Services Secretariat (ITES) of Ghana is hosting its first major regional business process outsourcing summit, to be held at the La Palm Royal Beach Hotel in Accra…more