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In what is now becoming a global trend, another large BPO merger has taken place.

Philippine Long Distance Telephone Co. (PLDT), announced the consolidation of PLDT’s outsourcing business Ventus which merged with SPi and is now known as SPi Global Holdings. It  is now the largest Filipino-owned BPO firm with three core units — content, health information management, and customer relationship.

The new SPi Global President and Chief Executive Officer Maulik Parekh, previous head of Teletech Philippines has established a new executive team including Tim Hardin, SVP for CRM Operations, who came from Sitel/ICT; Belle Bales, Chief People Officer, formerly the head of HR Teletech Philippines; Celeste Ilagan, VP for Corporate Communications and External Affairs – Ilagan was formally at Sutherland but prior to that was the Philippine Department of Trade and Industry (government) in charge of ICT investments—and Gregg Sullivan, SVP for Global CRM Sales, who also came from Sutherland. Former President of Ventus Helen Marquez is now the CIO of SPi Global.

ePLDT’s outsourcing business Ventus was originally set up by the legendary Rosalie Montenegro, the first lady of the call centres in the Philippines.

SPi Global said it has been serving over 500 clients with more than 14,000 employees and 24 locations in North America, Europe and Asia.

SPi Global  has 600 employees in Vietnam, 1,800 in India, and 700 in the United States, the Netherlands, United Kingdom, and France.
hey have some 11,000 people working in 11 facilities all over Metro Manila and three regional sites.

The firm has so far earned $185 million in revenues and wants to reach $500 million in the next three to five years.

We target to be the premier Filipino-owned BPO company competing with the biggest and most renowned foreign outsourcing groups in the world,” said
Parekh. He added, “This is a milestone for PLDT and the country’s BPO industry as a homegrown BPO firm debuts as a globally recognised organisation with excellent standing not only in the country but also abroad.”

Mr. Parekh said the company would sustain its target growth in revenues by offering clients “diversified solutions” and more acquisitions. “The clients now want less vendors or less suppliers. We want to provide them end-to-end solutions. We had also invested on the online gaming segment through ePLDT. We hope to offer human resource-related services in the near future,” he said. “Global competition is intensifying. We have to exploit all the opportunities. But we hope to sustain a double-digit growth in all of our business units.”