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You Need to be ‘Shore’ About What You Want

When one thinks of outsourcing and off shoring, one automatically thinks of India and the Philippines as the primary and most logical destinations. However over the last few years, many new localities have opened up, with outsourcing operations setting up across a diverse range of geographical locations, including Central and South America, Africa, Eastern Europe and even regional Australia…more

Firstsource Solutions Expands Its BPO Footprint to Australia

Firstsource Solutions Ltd, the business process outsourcing (BPO) firm promoted by India’s largest private bank and the country’s second-largest bank ICICI Bank Ltd, is expanding its footprint to Australia, said its new chief executive Matthew Vallance. ICICI owns about 20% of Firstsource…more

Largest Filipino BPO Company Unveiled

Philippine Long Distance Telephone Co. (PLDT), announced the consolidation of PLDT’s outsourcing business Ventus which merged with SPi and is now known as SPi Global Holdings. It is now the largest Filipino-owned BPO firm with three core units — content, health information management, and customer relationship…more

Free Telephony Around the Corner

We are already seeing an increase in customer interaction via data options such as SMS, web chat, email and social media channels like Twitter and Facebook at the expense of voice interactions in contact centres. While many captive or in-house call centres cannot justify reengineering their technology because it has not achieved its predicted ROI…more

Healthcare BPO Expands to Asia

PharmCentre, a US based medical and healthcare call centre, announced that it is increasing its presence in South Asia region with the addition of offices in India. PharmCentre supports pharmaceutical, biotechnology, device, and healthcare industries. PharmCentre is a division of MakroCare and has focused on the Life Sciences industry for over 13 years…more