• South Africa has won the National Outsourcing Association (UK) – Offshoring Destination of the Year in 2013, for the second year in a row.  Congratulations South Africa!

  See: http://thesauce.net.au/south-africa-nominated-for-european-outsourcing-award

• Avalon Airport which is 56 kilometres south-west of Melbourne is poised to become Melbourne’s second international airport after the Australian and Philippines governments cleared the way for direct flights in and out of there. Australia and the Philippines signed a memorandum of understanding on Friday that a Philippines airline could fly directly between Manila and Avalon airports once a day. Justin Giddings, Avalon airport’s chief executive, said the next step in achieving international status was locking in an agreement with a Philippines airline, then establish customs and quarantine facilities. He said this would pave the way to attract airlines from other countries. “We are also seeking air rights to Hong Kong, Malaysia and India.”
• Australia – Hits 23 Million – Australia’s population is about to tick past the 23 million mark as the country continues to grow at the fastest rate in the developed world.
• For the fourth consecutive year, IDC ranked IBM number one in worldwide market share for enterprise social software. Social networking adoption continues to soar as businesses look to transform their organization into a smarter enterprise that is capable of empowering a global workforce and transforming client experiences.  According to IDC, the worldwide enterprise social market segment reached 1.0 billion in 2012, representing growth of 25 percent over 2011.
• A Deutsche Bank report illustrated what many suspect – whether catching public transport, ordering a beer or buying medicine to battle a cold, Australians pay among the highest prices on the planet. The Deutsche report uses prices in New York as a baseline, and converts all prices to $US. It echoes the findings of the Economist Intelligence Unit’s annual Worldwide Cost of Living survey, which ranked Sydney and Melbourne as the third- and equal-fourth most expensive cities in the world to live. Labour costs on average, three times more than in Britain. Wages in Australia are about 50 per cent higher than in the US or New Zealand, and average weekly earnings have risen roughly 3.5 per cent a year for the past five years. Australian wages have outstripped inflation for more than a decade.

(In photo: Benedict Hernandez, Executive Committee Chairman of the Information Technology and Business Process Association of the Philippines (IBPAP))

The Business Processing Association of the Philippines (BPAP) announced the formal change of its name to Information Technology and Business Process Association of the Philippines (IBPAP) to accurately reflect the range of information technology and business process management (IT-BPM) services provided from the Philippines.

“This move represents the association’s strong commitment to the entire outsourcing sector, where buyers are looking increasingly at bundled IT-BPM services options. We recognize that IT is an important component of these options,” said Benedict Hernandez, outgoing IBPAP president and CEO.

According to Hernandez, who will officially assume the role of IBPAP chairman of the Executive Committee this month, the name change aims to represent the association in the global IT market since members serve customers for both business process services and information technology. “Changing our name to IBPAP will help preserve as well as expand the Philippine industry’s brand. The new name also emphasizes the less-known fact that we provide the whole spectrum of world-class services from here including corporate and complex services, creative processes and products, customer relations and health care information management, and software product development,” he said.

IBPAP also elected a new board of trustees in its recent annual meeting. The newly elected IBPAP trustees representing industry players are Alfredo Ayala, president and CEO of LiveIt Investments Ltd; Rainerio Borja, president of Expert Global Solutions Philippines and lead operations at the NCO Group; Carlo José, president and head of GSC Operations-Philippines of the HSBC Global Resourcing; Danilo Reyes, country manager of Genpact; and Manolito Tayag, country managing director of Accenture Philippines. Trustees elected to represent the support industry were Gil Genio, head of Business and International Markets of Globe; Juan Victor Hernandez, vice president of PLDT and head of Alpha Enterprise; and David Leechiu, regional director and country manager of Jones Lang LaSalle.

“With approximately 300 industry and support industry members and five partner associations, IBPAP has played a pivotal role in sustaining rapid growth of the IT-BPM and GIC industry,” said Hernandez. “With a new board of trustees, IBPAP will continue to work to drive favorable outcomes across multiple areas to achieve the US$25 billion revenue goal by 2016.”

Hernandez also encouraged industry members and stakeholders to work together to ensure an enduring supply of high-quality labor, support service innovation, and country visibility.

“Guided by our industry road map, there were a lot of things we accomplished in 2012. We now have a breadth of IT-BPM voice and non-voice services that continue to grow year in, year out. For 2013, we must keep building our momentum and continue to provide the right business environment,” said Hernandez.

Alfredo Ayala, current IBPAP chairman and newly elected trustee, said that it has been a privilege to be part of the impressive growth of the industry. “The team has always done a commendable job in making sure that the industry is up to speed on securing more employment opportunities and in maintaining the lead in global voice and non-voice services,” said Ayala.

About the Information Technology and Business Process Association of the Philippines (IBPAP)

The Information Technology and Business Process Association of the Philippines (IBPAP) is the enabling association for the information technology and business process management (IT-BPM) and global in-house center (GIC) industry in the Philippines. IBPAP serves as the one-stop information and advocacy gateway for the industry. With approximately 300 industry and support-industry members, including five associations—the Animation Council of the Philippines, Inc., Contact Center Association of the Philippines, Game Developers Association of the Philippines, Healthcare Information Management Outsourcing Association of the Philippines, and Philippine Software Industry Association—IBPAP plays a pivotal role in sustaining rapid growth of the IT-BPM and GIC industry by working to ensure an enduring supply of high-quality labor, supporting service innovation, and providing country visibility.

IBPAP assists investors in setting up operations easily and quickly in the Philippines. Relevant research, introductions to key government and industry officials, and a series of briefings at each step of the investment process ensure a seamless development process. On-going support is provided through a wide variety of initiatives, including programs for HR development, business development, and on-going knowledge sharing and networking opportunities.

Convergys Corporation announced a definitive agreement under which Convergys will acquire New Zealand-based Datacom’s contact center operations in Kuala Lumpur, Malaysia, and Manila, Philippines.

Datacom and Convergys expect to close the transaction as soon as practicable. The acquisition will be accretive to Convergys’ 2013 earnings.

Datacom will add 15 Asian languages to Convergys’ language capabilities and approximately 1,000 employees, working in three Southeast Asia contact centers, to Convergys’s global operations. The integration of the two organizations is expected to take between six and nine months.

“The addition of Datacom’s contact center operations is in line with our acquisition strategy, allowing us to expand our language capabilities and global footprint. It enables us to forge new relationships with the prominent technology companies that Datacom now represents, and provides additional opportunities for growth,” said Andrea Ayers, Convergys President and CEO. “We remain disciplined in our pursuit of growth opportunities that add value for clients and shareholders.”

Jonathan Ladd, Datacom Group CEO said, “Datacom has built a world-class multi-site, multilingual Asia BPO business servicing a suite of long-term blue chip clients. We’re proud to sell this asset to Convergys, in full confidence that our contact center staff will be joining a strong organization that is solely focused on providing exceptional services to a world-class portfolio of customers and will support outstanding growth opportunities for our staff.”

KPMG and HfS Research reveal findings of new report on outsourcing of finance and accounting operations

Spending on finance and accounting business process outsourcing (F&A BPO) services will surpass $25 billion globally in 2013, and will rise at an annual compound growth rate of eight per cent through 2017, according to new research from U.S. audit, tax and advisory firm KPMG LLP and HfS Research, a leading analyst authority on global business operations strategies.

More than 100 enterprise-level F&A BPO engagements are expected to be signed this year alone, according to the research, which covers 399 major global enterprises and analyzed 745 current enterprise F&A engagements. The research also profiled 17 leading suppliers of F&A BPO services.

The report, “Finance and Accounting BPO Market Landscape, 2013: Market Evaluation, Forecast and Competitive Analysis,” found that key market dynamics fueling global growth include:

• Proven performance: 90 percent of F&A BPO engagements have been consistently meeting their cost-reduction targets and initial delivery performance, making it difficult for finance leaders to avoid evaluating its potential.
• Desire to reduce costs and standardize processes: Enterprises overwhelmingly want to look at new ways to take advantage of lower-cost operations and standardized financial processes, where there is little competitive differentiation to be achieved by operating in house.
• The lethargy of the 2008-10 recession has slowly lifted: More enterprise leaders are now looking at more radical strategies to increase productivity and global business effectiveness.  Recent activity shows an increasing number of enterprises getting more aggressive with globalizing their finance operating models to include outsourcing services.

Ron Walker, a partner with KPMG and the F&A service line leader for KPMG’s Shared Services and Outsourcing Advisory practice, said “F&A BPO needs to be viewed as an extension to an enterprise’s capabilities, not a substitute.  KPMG is helping clients evolve toward a global business services framework that optimizes the mix of human capital, service delivery models, process innovation and technology to deliver services on an enterprise-wide, cross-functional basis to support the business strategy.”

Phil Fersht, CEO of HfS Research and a co-author of the research report, said, “Too many enterprise leaders are approaching F&A BPO with a myopic vision to reduce costs and mitigate risks.  They are kicking the can down the road by failing to invest in better technology platforms, analytics capability and an innovation roadmap.  They should be approaching the F&A BPO as an opportunity to invest in their firms’ futures.”

Click here to request a copy of the report.

China’s economic transformation in recent decades has, by and large, benefited its coastal cities and provinces much more than inland ones. But that is changing. My team of China analysts and I looked at the economic performances of all 31 Chinese provinces in 2012, and what was striking was how some of the poorest and most remote provinces have risen up the growth rankings. Guizhou, Gansu, Qinghai and Xinjiang all posted GDP growth rates of 12% or more. Shanghai—emblematic to many of China’s economic rise—came bottom of the list. The shift suggests that the government’s “Go West” policy of promoting inland investment and development is paying off. It also reflects the impact of measures aimed at cooling growth in the rich coastal provinces. 



Robin Bew
 The Economist – www.eiu.com

• The first contact centre in Tasmania to be certified to the COPC CSP Standard was recently announced. The COPC CSP Standard is a performance management system for customer service providers and is the original Standard in the COPC® Family of Standards. Created in 1996, the COPC CSP Standard remains the most prestigious and widely recognised certification program for operating a high performance customer contact centre. The facility in Devonport is owned and managed by Sitel.

• The US-based JPMorgan Chase & Co. is likely to transfer more of its business support functions to Manila, the largest US-based financial holding firm by assets, is to move more of its support operations to the global in-house center (GIC) in Manila to reduce costs. The Manila based center provides strategic support, including voice-based customer services, to JPMorgan’s various lines of business 24 hours a day, seven days a week. It supports card services, retail financial services (home lending, auto finance, education finance, telephone banking, business banking), and treasury and securities services. The center also assists in human resources, performance improvement, quality assurance, IT, accounting, account servicing, collections, operations management, project management, and risk and compliance.

• GICs in the Philippines are Citigroup Business Process Solutions; Wells Fargo; Bank of America; Deutsche Knowledge Services; Emerson Electric; IBM Daksh; IBM Business Services; IBM Solutions Delivery; HSBC Electronic Data Processing; Shell Shared Services; Thomson Reuters; Lexmark Research & Development; Chartis Technology & Operations; Manulife Data Services; and Dell International.

By Martin Conboy

The Australian Business Process Outsourcing Association (ABPOA) will be incorporated into the Association for Data-driven Marketing and Advertising (ADMA), the country’s largest marketing and advertising association, at the end of April.

Members of the ABPOA voted unanimously in late February to incorporate ABPOA into ADMA and create a new expert group. Catering for companies interested in outsourcing issues, the group will be named the Business Process Outsourcing Expert Group.

The BPO Expert Group will provide ABPOA with a sense of community and positioning within the ADMA organisation and framework.

ADMA will support the new expert group by providing the structure and resources for ABPOA to deliver on its mission and objectives, and to further the interests of its 50 corporate members.

The mandate of the BPO Expert Group will be to promote industry best practice, identify and respond to key industry issues and trends, provide thought leadership and networking opportunities.

ADMA, which has over 500 corporate members, currently runs 11 industry expert groups which focus on specific marketing specialisations such as multichannel marketing, big data, acquisition, retention and loyalty, B2B, agency and mobile.

“ADMA has a first-rate reputation and was one of the leading voices defending the industry against restrictive legislation and promoting best practice,” said ABPOA President Martin Conboy.

“ABPOA has grown from an idea to a membership organisation with over 50 corporate members. It had reached the stage where it needed to align itself with a bigger secretariat, so that the members can benefit from meeting and networking with all of the existing ADMA members,” he added.

ADMA CEO Jodie Sangster was delighted to welcome the ABPOA into the ADMA fold.

“We have some good experience in incorporating existing associations within our expert group structure and we look forward to representing this sector,” she said.

“We want to support the ability of our members to outsource business processes where it helps their businesses and to connect businesses that provide outsourcing services with those that want them.”

The incorporation approach will provide ABPOA with support through acquisition and retention of members. As well, the new expert group will be able to draw on the ADMA events team for assistance in events planning, ensuring focused and relevant events for their members in the process.

The new BPO Expert Group will determine the activities they wish to undertake which may include creating a code of practice, writing white papers or best practice guidelines on various topics, or undertaking content development, research or networking events. The ADMA secretariat will provide support and resources to help in delivering their annual plan.

To ensure the BPO Expert Group has a strong core base, which can be involved in facilitating the future of Australian business process outsourcing, ADMA is looking for eight current corporate members of ABPOA to commit to joining the expert group this year.

Members interested in participating should contact: Annette Bova, ADMA Membership Director, on 9277 5407 or annette.bova@adma.com.au.

By Martin Conboy

Outsourcing (which includes the terms BPO, shared services and a host of other industry classifications) is still one of the fastest growing and most dynamic industries in the world today. This growth and dynamism, however, has created a complex and fragmented market place that’s difficult for potential buyers to navigate.

Providers are merging, diversifying and constantly adding new services to their portfolios. It’s a challenge for buyers to keep up to date of who’s who in the market, what’s their value proposition, where are they located, and how to evaluate their different service offerings.

Peter Springett, Project Leader for theOutsourcing-guide.com, a new online directory and media service for the outsourcing industry, comments, “It’s hard for people to keep up with what’s happening in the marketplace. Players that were there one day are gone or have joined forces with someone else the next.”

“And traditionally people think of India or maybe the Philippines when they think of outsourcing or offshoring. But the reality is that there are numerous countries and regional economies out there with extensive industries established, offering a range of benefits and incentives.”

It’s a big world out there!

There is a multitude of service providers, many with specialist domain expertise, who are fighting to be heard in what is becoming a very crowded and sometimes shambolic marketplace. Up until now there has been no level playing field.

Quite often it’s a lottery trying to nail down who is who in the zoo. The market is sometimes chaotic and unstructured, and because of this uncertainty, there is always a flight to quality, a sensible choice but usually the most expensive.

When outsourcing, BPO and shared services first emerged in the nineties, the focus was purely on cost. Western corporations adopted a ‘shift and lift’ approach, shifting a section of their non-core business operations to a low cost location.

Current trends in the Industry

Outsourcing has evolved into a very sophisticated and complex art form. Price is no longer the only driver for organisations looking to outsource their business processes. They expect their outsourcing relationships to add strategic value.

Across the globe, companies are being stretched to offer superior customer service.  For many industries, as competition turns products and services into commodities, the ability to offer superior service, cost effectively is seen as a key differentiator.

To meet these expectations, service providers in the major markets are trying to maximise their productivity by establishing bigger centres to attain the resulting economies of scale. They are offering something called a “Pan Global Delivery Model”, where work is routed to the most cost effective location and where the required skills are located.

Crucial to the successful delivery of this model is technology. Rapid technological advance has gone hand-in-hand with the evolution of outsourcing. The Internet, cloud computing, social media, and a host of other technologies have not only created new industries and established new customer communication channels, they have made most of the work done by an organisation placeless. And if the work can be done anywhere then it can be done by anyone.

In the developed economies of North America, Europe and Australia it is getting harder and harder to find people able and willing to work in front office call centres or in back office outsourcing facilities.

And as costs for doing business continue to rise in these locations, particularly places like Australia, the resistance to sending work offshore is diminishing. It is hard to argue against transaction costs of US$0.50 compared to over US$4 per transaction in the US, Europe and Australia.

The challenges

Despite the growth, continuing maturity and growing professionalism of the industry, there are still a number of risks associated with outsourcing and off shoring. These may fall under the general categories of:

• Inadequate service provider infrastructure
• Quality of outsourcer personnel
• Inability to culturally assimilate with end user customers
• The operational transitioning process
• Hidden inefficiencies in the outsourcer’s environment or lack of experience by the outsourcer in the principle’s core market.

Making sense of it all

Seeing the gap in the market The Sauce and Word Labs  decided to ‘curate’ the market. In much the same way as a curater in a museum curates the artifacts and puts them into the relavant sections so that they are properly organised, assembled and easy to find.

TheOutsourcing-Guide.com aims to be a definitive straightforward compendium to the vast range of solutions and services available in the Global Outsourcing, BPO and Shared Services marketplace.

“The Outsourcing Guide will rapidly become the logical place to connect with both sides of the buy/sell equation. From novices to veteran campaigners it is the one location where you will find everything you wanted to know but were afraid to ask about outsourcing and shared services”, said Mark Atterby,  Editor of The Sauce (www.thesauce.net.au) one of the Joint Venture partners.

“Already as we are just softly rolling the site out , it is getting immediate traction from all over the world ‘ Said Sritharan Vellasamy, CEO &Founder of  Wordlabs Global, an Asian based publishing house and the other JV partner. www.wordlabs.com.my “What the outsourcing guide does is put all of the service providers in an easy to use compendium organised by category and type of service offered,” he continued.

Reconising that many countries have highly skilled and educated work forces that can be easily accessed via the internet and modern online collaberation tools , and the rise and rise of online employment platforms like freelancer.com, the guide will also breaks out by information by geographic locations and the various benefits offered by each distinct geographical location be it The Philippines, India, Australia, New Zealand, Malaysia, Mauritius, South Africa etc

theOutsourcing-guide.com is the ultimate reference guide for the BPO and outsourcing industries and it will become the most comprehensive resource for organisations looking to engage outsourcing service providers. As well as providing a range of eBooks, articles and whitepapers explaining the various aspects of BPO, theOutsourcing-guide.com provides an online directory of providers segmented by category and location.

If you are interested in promoting your business or if you want to find a quality outsourcing service provider you should visit www.theoutsourcing-guide.com

• The African Development Bank (AfDB) has launched Open Data Platforms (www.afdb.org/statistics) for the following 20 African countries: Algeria, Cameroon, Cape Verde, Democratic Republic of Congo, Ethiopia, Malawi, Morocco, Mozambique, Namibia, Nigeria, Ghana, Rwanda, Republic of Congo, Senegal, South Africa, South Sudan, Tanzania, Tunisia, Zambia and Zimbabwe.

  The Open Data Platform program is part of the AfDB’s recently launched “Africa Information Highway” initiative aimed at significantly improving data management and dissemination in Africa. Work is on course to complete platforms for the rest of African countries by July 2013.

• Outsourcing services providers interesting in promoting their services to a global market should visit www.theoutsourcing-guide.com

By Clancy Yeates

NAB chief executive Cameron Clyne has pledged to cut costs by $800 million a year by encouraging customers to do more ”self service” banking, as he seeks to ditch its reputation as the weakest of the big four Australian banks.

After spending the past four years focused on rebuilding the bank’s battered reputation and restoring its financial position, Mr Clyne  vowed to rein in expenses and simplify its range of products.

In response to rapid growth in online banking, NAB will overhaul its outdated technological systems so that customers can do more of their banking through digital channels.

It expects the investments, coupled with moves to cut expenses across its branch network, to produce $800 million in annual savings in five years’ time.

It also unveiled a shuffle of its senior management ranks, with chief financial officer Mark Joiner retiring and the long-serving head of MLC, Steve Tucker, leaving the bank by mutual agreement.

The push to cut costs comes after investors grew increasingly frustrated with NAB last year because of the ongoing drag caused by its struggling UK business.

But NAB Chief Mr Clyne denied the bank was reshaping its Australian business and management team to appease investors who were upset with its share price performance, which was much weaker than its rivals last year.

Instead, Mr Clyne said the cost cutting and shuffle were driven by the need to offer customers better services in an age of slower credit growth, higher costs and rapid technological change.

”It’s not tenable for us to bring forward the sort of changes that customers are increasingly demanding with 1970s infrastructure and architecture,” Mr Clyne said.

”We need a much better customer experience; our customers are demanding it.”

In other staff changes, Rick Sawers, who now runs the wholesale bank, will be appointed to a new role as the group executive in charge of product and markets. This position will involve simplifying the bank’s product range.

Retail banking boss Lisa Gray has been moved to a role in charge of enterprise services and transformation, with responsibilities for cutting duplication.

Mr Clyne said there would be no wide-scale job cuts and he expected to achieve reduction in staff numbers through attrition.

As banks look to profit from Asia’s economic rise, Mr Clyne indicated NAB would take a more cautious approach than some of its rivals, given the problems created by its UK business, which has been plagued by losses.

”If you take a realistic assessment, every Australian bank, to varying degrees, has mostly destroyed shareholder value by going overseas,” he said.

Read more: http://www.smh.com.au/business/nab-pledges-to-cut-800m-costs-20130313-2g0sr.html#ixzz2NTEAyqAU

By Mia A. Aznar

FROM having just four companies at the start of the decade, Cebu City has become one of the top places to go for outsourcing, with over 100 companies and 95,000 workers at the end of 2012.

Cebu Educational Development Foundation for Information Technology (Cedf-IT) executive director Wilfredo Sa-a Jr. said the work they have done has contributed much to the development of the business process outsourcing (BPO), and information and communication technology (ICT) industry in Cebu.

Cedf-IT’s projects include creating a human resource survey and monitoring unit, an IT teachers’ academy to train instructors regarding, the Philippine IT general certification exam and bridge courses programs.

Sa-a said they also conducted study tours in India, South Korea, Silicon Valley and Taiwan to see how they were going about the outsourcing industry, which has led to Cebu’s being in the top 10 cities for outsourcing for three years now.

Revenues

Jerry Rapes, president of software service company Exist Quest, said the software services industry in the country brought in $1.5 billion in revenue in 2012, growing 50 percent from the previous year.

It also registered a 10-percent growth in employment, with 55,000 IT professionals now working in the industry.

IT-BPO revenues are at an all-time high of $13 billion with 780,000 workers. The goal is to grow these numbers to $15 billion and 900,000 by 2016.

Rapes identified several qualities that make the Philippines a viable location for this industry. He noted that out of 76 countries that took a test on business English, the Philippines scored above 7.0, higher than some English-speaking countries, which surprised him.

The score means Filipinos can attend meetings, contribute and converse in English.

He cited the case of his company, wherein a client can speak with everyone in the team and not just to the project manager.

The country also has about 500,000 graduates a year, which makes scalability doable for many companies. With only four percent of the population above 65 years old, Rapes said the rest of the country can excel in chosen fields.

In demand

The majority of these graduates have finished courses in medical and health services, engineering, technology and IT and business courses, which he said are fields that are in demand worldwide.

The country’s business fundamentals are also something to consider, pointing that the Philippine Stock Exchange sees a 32.95 percent full year return and is the third among the top bourses in 2012, according to the World Federation of Exchanges.

Finally, he said Cebu is a complete destination and that aside from its progress in business, it is also a hot tourist spot, getting recognition from publications like Conde Nast, the New York Times and Travel and Leisure.

However, it is not without its challenges.

Rapes noted the skills gap between graduates and professionals can be difficult for companies that are in a hurry to hire. Attrition rates are also high, averaging in double-digit figures, which leads to rising costs of hiring and retention.

The strengthened peso is also a problem, bringing in 13 percent value in losses, while the country’s infrastructure has always been identified as a problem for Philippine business.

The Philippines also lacks middle-level managers to sustain a company’s growth momentum, as most of them tend to take jobs overseas.

CebuStar

It’s been a busy couple of weeks since our last edition.

There has been quite a bit of movement in the Australian market with Sensis and giant insurer QBE both announcing plans to move some of their business units to Asia. Even at a smaller level we have noticed a considerable uptick in outsourcing activity. In addition to the above major announcements,  TeleTech  also announced that it had won a  500 seat deal which it is believed will be serviced from the Philippines.

The research conducted by The Sauce in conjunction with IBM and Fuji Xerox last year indicated that there will be a 20% growth in the Australian market and this is being borne out by what we are seeing currently by way of outsourcing activity.

You can read about the stories below.

Late last week I dashed to Malaysia to attend a workshop that was being conducted by the Malaysian Development Corporation in conjunction with our business partner, Outsource Magazine. (Word Labs Malaysia) I have to say I was impressed with the approach taken by the Malaysian Development Corporation to coalesce its BPO players behind a common and united front. The industry in Malaysia is growing nicely and I draw your attention to the story below by Bernard Sia.

Sritharan Vellasamy & Martin Conboy in Malaysia on 1st March 2013

With our Malaysian partners we have developed a much-needed platform to make the international outsourcing marketplace more efficient. We haven’t officially launched the site, although we are getting a lot of visitors as the market on both sides of the buy-sell equation looks for ways to connect with each other.

We will of course be detailing the site in the very near future and if you want a sneak peek please visit www.theoutsourcing-guide.com

One of the really exciting areas that we will develop for the platform is a country location corner that will allow specific geographies to showcase their offerings to a global market. If you would like to know more and find out how the Outsourcing Guide can help your business please do drop us a line at  mconboy@thesauce.net.au   or Sritharan Vellasamy sri@wordlabs.com.my