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	<title>The Sauce &#124; Bringing you the BPO news that matters &#124; BPO News, Business and Services Australia &#124; Outsourcing Asia &#124; Information on Outsourcing and Offshoring &#124;  Outsourcing Issues, Pros and       Cons, and Benefits &#124; About Business Process Outsourcing &#124; Process in BPO &#124; Problems with Outsourcing &#187; CRM</title>
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		<title>Telecoms, tourism and public sector offer great potential</title>
		<link>http://thesauce.net.au/telecoms-tourism-and-public-sector-offer-great-potential/</link>
		<comments>http://thesauce.net.au/telecoms-tourism-and-public-sector-offer-great-potential/#comments</comments>
		<pubDate>Tue, 22 Mar 2011 23:10:20 +0000</pubDate>
		<dc:creator>Mark Atterby</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[featured]]></category>
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		<guid isPermaLink="false">http://thesauce.net.au/?p=2805</guid>
		<description><![CDATA[According to a new report Profiting from Social Media in CRM Outsourcing, from Ovum, the telecoms, travel and tourism and public sector industries offer huge potential for CRM outsourcers looking to exploit the demand for social media services.]]></description>
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		<title>Phil Hassey on the Asia/Pacific BPO market landscape</title>
		<link>http://thesauce.net.au/phil-hassey-on-the-asiapacific-bpo-market-landscape/</link>
		<comments>http://thesauce.net.au/phil-hassey-on-the-asiapacific-bpo-market-landscape/#comments</comments>
		<pubDate>Tue, 15 Feb 2011 23:34:50 +0000</pubDate>
		<dc:creator>The Sauce</dc:creator>
				<category><![CDATA[BPO]]></category>
		<category><![CDATA[Call Centre]]></category>
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		<description><![CDATA[Whilst a lot has changed in the 11 or years since, embracing of BPO has not been as strong as anticipated. BPO across the Asia Pacific is still a market with clearly unfulfilled potential both in terms of market demand and service provider capability. Obviously the two are linked.]]></description>
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		<title>How Social media is impacting traditional CRM</title>
		<link>http://thesauce.net.au/how-social-media-is-impacting-traditional-crm/</link>
		<comments>http://thesauce.net.au/how-social-media-is-impacting-traditional-crm/#comments</comments>
		<pubDate>Wed, 09 Feb 2011 01:43:38 +0000</pubDate>
		<dc:creator>Mark Atterby</dc:creator>
				<category><![CDATA[Call Centre]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[featured]]></category>
		<category><![CDATA[News Archive]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://thesauce.net.au/?p=2564</guid>
		<description><![CDATA[It wasn’t that long ago a call centre was a facility staffed by people for answering telephone calls. This quickly evolved to include other communication channels such as the web, email, IVR and speech recognition. So the call centre evolved into the contact centre, a facility for handling a variety of communication channels.]]></description>
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		<slash:comments>3</slash:comments>
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		<title>Industry forum debates &#8211; In or out of the cloud?</title>
		<link>http://thesauce.net.au/industry-forum-debates-in-or-out-of-the-cloud/</link>
		<comments>http://thesauce.net.au/industry-forum-debates-in-or-out-of-the-cloud/#comments</comments>
		<pubDate>Wed, 17 Nov 2010 05:10:01 +0000</pubDate>
		<dc:creator>The Sauce</dc:creator>
				<category><![CDATA[Cloud Computing]]></category>
		<category><![CDATA[Conferences]]></category>
		<category><![CDATA[CRM]]></category>
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		<category><![CDATA[Australia]]></category>

		<guid isPermaLink="false">http://thesauce.net.au/?p=2211</guid>
		<description><![CDATA[The conversation about the realities of cloud computing took an interesting turn last week as technology vendors, customers, analysts and service providers came together at Fox Studios in Sydney to debate just how quickly the game is changing in the local market.]]></description>
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		<slash:comments>2</slash:comments>
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		<title>How BPO will lead CRM to success</title>
		<link>http://thesauce.net.au/how-bpo-will-lead-crm-to-success/</link>
		<comments>http://thesauce.net.au/how-bpo-will-lead-crm-to-success/#comments</comments>
		<pubDate>Wed, 29 Sep 2010 06:07:14 +0000</pubDate>
		<dc:creator>The Sauce</dc:creator>
				<category><![CDATA[BPO]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[News Archive]]></category>

		<guid isPermaLink="false">http://thesauce.net.au/?p=1431</guid>
		<description><![CDATA[According to industry research, a sizeable proportion of CRM projects fail.

So, the question is why do these CRM projects fail? More importantly, how do you make sure that your project is not one of the failures?]]></description>
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