Archive | Business

Is Cloud-based security really cheaper?

Microsoft releases study of SMBs and finds decreased spending
Antone Gonsalves (CSO (US))






Cloud computing and outsourcing
Another trend emerging in the Australian outsourcing sector is the increased use of cloud services. A large number of organisations are now considering cloud computing (35 percent) when making the decision to outsource, yet a marginal proportion (15 percent) of organisations have adopted cloud computing at an enterprise level as part of their outsourcing strategy.
Source: Australian BPO Report 2012

Businesses in new study were five times more likely to have decreased spending on managing security over three years.

As part of its marketing strategy for selling to small- and medium-size businesses (SMBs), Microsoft this week released the results of a study on the use of Cloud-bases security. The survey of SMBs, whether from Microsoft or other vendors, found that they were five times more likely to have decreased spending on security over the last three years, as a percentage of their overall IT budget. They also spent 32 percent less time managing security than those that used on-premise software.

SkyWire, which started using Microsoft’s Cloud-based security service Windows Intune 14 months ago, develops and sells Web-based marketing tools across several industries, so it makes sense the Internet company would adopt Cloud-based security.

The switch from on-premise software cut has cut its security costs from $US90,000 over the last six months, including IT staff, to $US330 a month, which is the annual subscription cost for Intune, Castleberry says. Intune protects the company’s laptops, desktops and mobile phones from malware, as well as provide updates to Microsoft software.

All of the applications the company uses and sells are tapped as services over the internet. Internally, the company uses Microsoft Office 365 for office productivity, email and calendars. SkyWire’s sales people use the software maker’s online customer relationship management (CRM) system.

“Adopting a Cloud-based security solution was something that we had actually been waiting for,” Thomas Castleberry, chief operating officer for the 35-employee company, said. “We’d been looking to retire some of our existing internal anti-virus, malware and Windows update servers.”

SkyWire, which had $US2 million in revenue last year, is the exception when it comes to small businesses, which do not spend much on security in general, according to market researcher Gartner. But because everything SkyWire does is on the internet, security was not something it could treat as an afterthought, which is often the case in small offices with only a few employees.

Of course, it’s not unusual for vendor-commissioned studies to be skewered toward the benefits of the products and services they sell. “Magically, when a company selling product or service X funds a survey, the survey always seems to provide [that the] product or service X reduces costs, increases security, etc.,” Gartner analyst John Pescatore said in an email.

But given the slow adoption of security by small businesses, vendors are hoping the Cloud will prove attractive by delivering protection on a subscription basis, while removing the hassle of managing and updating software and hardware.

For SkyWire, the switch wasn’t difficult because it was already heavily invested in internet technology in selling its own web services, so it didn’t have to hire people familiar with Cloud security or increase bandwidth, Castleberry said. “For us, there weren’t a whole lot of adjustments.”

Source: Arnnet

Posted in Cloud Computing, Data SecurityComments (0)

The world’s ‘New Tigers’ lie ready to pounce

These nations have the potential to reshape the global economy
By Myra P. Saefong, MarketWatch

As the big headliners for economic growth lose their appeal, the search for new stars has begun.

The “New Tigers” of the world are nations that have flown below investors’ radar, but are most likely to stand out in the years ahead as economic powerhouses such as the U.S., Japan, Germany, France, the U.K., Italy and Canada give up the spotlight to countries experiencing stronger growth.

Poland and Turkey in Europe, Peru and Colombia in Latin America, the Philippines and Indonesia in Asia, and Ghana in Africa, among others, have the potential to draw attention away from their better-known regional peers, defy the global slowdown, pique investor interest and reshape the global economy.

“An economic tiger should have a pattern of growth that is more than just a quarter or two,” said Karim Rahemtulla, emerging markets/options director at Wall Street Daily. “It has to be growing due to some type of competitive advantage that is afforded by its population, either through education or skilled or unskilled labor.”

Also, the political system must “recognize the need for growth and encourage it through looser monetary policy and with incentives for foreign direct investment, while at the same time moving to a system of legal protection for investors’ capital,” said Rahemtulla.

The world has already seen much of these strengths in Brazil, Russia, India and China, also known as the BRICs, which have taken center stage in recent years. Growth there remains strong, but they’re no longer seeing the spectacular expansions investors have come to expect.

The growth available in the BRICs is far from over, and “years and years of growth are left as the countries modernize, increase efficiency and continue to expand their middle classes,” said Bill Kornitzer, a portfolio manager of the Buffalo International Fund.

But the “avenues of growth will change as these economies mature and I believe we are already witnessing this as China moves from an economy focused on cheap exports to one focused more inward toward a rising consumer class,” he said.

Against this backdrop, “some other smaller ‘emerging’ or ‘growth’ economies are becoming increasingly important,” said Gene Huang, FedEx chief economist. “These countries may not have the size of the BRICs, but they play a significant role in the global supply chain.”

Source: Market Watch

Posted in GrowthComments (0)

ASEAN economies to benefit from China’s rebalancing of economy

China is currently working to rebalance its economy, as it attempts to shift from a reliance on net exports to boosting domestic consumption.



Fund managers tell Channel NewsAsia that ASEAN economies and businesses are far more likely to benefit from this trend than its North Asian counterparts.



China is set for an economic slowdown this year.



Experts said this could mean demand for imports from the rest of the region will also moderate, translating to slower growth in the rest of Asia. 



But at least one analyst is confident that Southeast Asia will fare better than other markets.

Senior vice president, head of strategy & currency at the Fullerton Fund Management Gerard Teo said: “If you look at the composition of exports from ASEAN, they tend to be consumer related, food related, manufacturing related items that would benefit from stronger consumption.



“In contrast, if you look at Northeast Asia, such as Korea and Japan, they tend to be more geared towards investment demand in China – which is precisely what it is trying to reduce its dependence on.


”So on balance, our assessment would be within the region, it looks like ASEAN will more likely benefit compared to Northeast Asia.” 



Teo predicts that companies geared towards Chinese consumption should start seeing the benefits over the next six to 12 months.

Other hot sector picks include a recommendation to invest in the Philippines, with a focus on banks and consumer stocks.



With one of the youngest populations in Asia, and a business process outsourcing industry forecasted to grow at a rate of 25 per cent per annum, the Philippines economy represents an alternative to other popular emerging markets.



Mark Matthews, managing director, senior advisor head of Research Asia, Julius Baer, said: “It is really one of the bright spots out there. I think more and more people are understanding its potential. It used to be considered a peripheral frontier, really uninvestible place. Increasingly, more people are becoming more interested.” 



As for currencies, the Australian dollar which is expected to be worst hit by a rapid slowdown in China. 

Instead, investors are switching to the Singapore dollar, given its safe haven status.

Source: Channel News Asia

Posted in FinancialComments (0)

10 ways to grow your business by 10% (or 20% or 50%) in 12 months

By Anneli Knight

Creel Price cofounded Blueprint & Custom Call outsourced call centres with Trevor Folsom and over the next ten years with the amazing commitment of their team (over 1,000 employees at it’s peak) they built one of the fastest growing BPO businesses in Australia; Editor

Whilst reputation and public relations (PR) rarely result in immediate leads they are essential for any business wanting to build long-term value and goodwill in their brand. Photo: istock

If your business is not green and growing then it’s ripe and rotting, says serial entrepreneur Creel Price.

Price is accomplished at the growth phase of business, having launched ten enterprises before he was 21 and then co-founding a start-up with $5000 capital and selling it ten years later for more than $100 million.

Striving for growth is something that should underlie all aspects of business, says Price, whose current business, Accelerate Global, trains entrepreneurs.

“It’s got to pervade the DNA of their company,” he says.

Sales become easier for a growing company as it secures a strong reputation, and a growing business is also more enjoyable, Price says.

“Business becomes a lot more fun when you start to get a bigger team all striving towards the one goal – when you start to see the business grow from more than just your efforts.”

Here are Creel Price’s 10 tips on how to grow your business:

  • 1. Spend more time in sales – The first strategy is to ensure that the business owner or entrepreneur is spending as much time selling or managing the sales process as possible.
    This is particularly important at the early stages of business. No one can match you in terms of knowledge and passion for your business – and this is what sells.

    Write down a goal of how much time you should be spending in sales and compare it to how much time you are actually spending selling.

    If there is a big discrepancy implement strategies to free up your time and ensure you are focused on sales such as outsourcing everything but your core.

  • 2. Be a niche player – Don’t try to be everything to everyone – select a niche market that plays to your strengths and build your products, processes and reputation around being the undisputed leader for this target market.

    Yet because this strategy takes time many entrepreneurs lose patience and have a tendency to launch brand new initiatives in new markets – a habit I call the entrepreneur’s curse. 
This distraction means you spread yourself too thin and don’t achieve anything except a myriad of unfinished ideas.

    Business success is about being an expert in one core field for one core target market before expanding products, locations and prospect types. This will help ensure you generate more leads, close more sales and can charge higher prices.

  • 3. Launch a lead generation campaign – proactive marketing is one of the best ways to grow your business fast.

    Don’t wait for customers to contact you, go out and find them using one of numerous direct marketing campaigns open to you. These might include direct mail, e-marketing, telesales, seminars or person to person sales.

    Beware though that it is not all about closing the sale on the first contact – it often takes up to seven contacts before a customer is ready to buy so mix your communication up and ensure you are only selling to the right customers at the right time.

    For the rest you need to work out how to build their needs and have your company at the top of their list when they are ready to buy.

  • 4. Revamp your unique selling proposition (USP’s) – Competition is increasing at an alarming yet exciting rate. If you don’t constantly revise the benefits for why your customers should choose your company you are in danger of being left behind.

    Think of the two or three things that you are great at and elevate these in your selling proposition and marketing material – they will revolve around some of these six attributes, namely your product or service is Faster, Cheaper, Superior, Easier, Scarcer or Greater (defined as bigger or more compact).

    By having clearly articulated USP’s you will sell to more customers more often.

  • 5. Build your reputation – Whilst reputation and public relations (PR) rarely result in immediate leads they are essential for any business wanting to build long-term value and goodwill in their brand.

    A leading reputation is also essential if you want to convert more of your leads to sales. You can pro-actively work on your reputation by becoming a thought leader in your field, for example, write a book, get an article published or speak at a conference.

    You could ask your existing customers for written or video testimonials. Or you could have other peers, staff and clients endorse your services on LinkedIn or other social media.

  • 6. Get connected – If business is about who you know, not what you know then you need to ensure you are connected. Social media such as LinkedIn, Facebook and Twitter offer a myriad of opportunities to build your network.

    However a word of warning: make sure you build connection with value not sales in mind. Ask the question “How can I add value or help my connections?” rather than “How I can sell them something?”.

    You will be surprised by how quickly that help and effort will turn into referrals back to you. If electronic networking is not your thing then make sure you are building your connections through networking at conferences and other events.

  • 7. Build an alliance – Whether or not you have the right database of prospective clients to grow your business, someone else does.

    You need to identify these companies and work out how you can help them achieve their goals so that you can achieve yours.

    The internet has seen a proliferation of alliances so you will unlikely be breaking new ground. Ensure the company shares your values and is as equally committed to building a sustainable business as you or else you might be tainted with an image not of your choosing.

    You could seek alliance relationships with customers, suppliers, industry bodies, companies that sell non-competing products to your target market, or companies that have similar products in different geographic locations.

  • 8. Increase your price – Increasing your price by ensuring you give more value to your customers can often be the quickest way to generate more revenue.

    Remember that every 10 per cent increase in price contributes more than the same 10 per cent increase in sales without all of the effort.

    For instance if your profit margin is say 20 per cent then every 10 per cent increase in your price is equal to a 5 times that increase in new sales.

    You might be surprised that your customers are either not as sensitive to price as you think or would appreciate the added value you could give them for only a small increase in price.

  • 9. Be competitive – As a counter to increasing your price, ensure that you keep on top of the escalating increases in your cost base.

    Ensure that you renegotiate with your suppliers regularly and remove unproductive people, products or processes.

    The lower your cost base will either mean you make more profit that can be re-invested into growth strategies or be used to offer something more competitive to your target market. 
Start a competition with your team to see how much you can shave off your expenses.

  • 10. Align Outcomes – Your team, whether employees or not, give you the greatest leverage to grow your business.

    Share your goals and aspirations for your business and incentivise them on the outcomes. Incentives might include cash bonuses, responsibilities, promotions, equity, profit sharing or non-cash rewards.

Also don’t under estimate the power of incentives based on helping charities or other feel good pursuits.

* Creel Price’s book, The one thing to win at the game of business, was released this month by Wiley. www.accelerateglobal.com

Read more: http://www.smh.com.au/small-business/managing/10-ways-to-grow-your-business-by-10-or-20-or-50-in-12-months-20120524-1z687.html#ixzz1wDlb4NuZ

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Market Snippets – Week 19, Year 3

  • Join the LinkedIn group’ The Australian BPO Research Report 2012’
  • SAP offers mobile device management on Amazon’s cloud
    SAP’s Afaria mobile device management tool is now available on Amazon Web Services’ cloud, offered as a way to make it easier to start using the platform. The availability of Afaria 7.0 server on AWS gives enterprises a fast and simple way to buy and implement an enterprise-ready mobile management platform, according to SAP.
  • Queensland water-services and waste water-services company Unitywater has outsourced its IT services to CSG for the next three years. The two organisations signed the contract earlier this year in January, sealing Unitywater’s choice to move more of its IT services to the cloud.
  • Sri Lanka ranked 21 in A T Kearney global outsourcing report. Sri Lanka’s fledgling outsourcing business sector, has scored well in a recent A T Kearney study, which gave high marks for the island’s skilled talent pool and a strong business environment at competitive costs.

Posted in Events, Industry ReportsComments (0)

Big Data – the new frontier for outsourcing and BPO Part III of III

By Mark Atterby – Senior Staff Writer

The benefits associated with ‘big data’ centres around giving organisations the flexibility and insight into their business that allows them to act or take advantage of opportunities or overcome problems as soon as they occur.

With ‘big data’ an organisation can sift through data in social media and networking sites to see if there are complaints or bad reviews about their products and services and compare that with data held in their internal systems. They can analyse how complaints or bad reviews are impacting sales, which products are in greater demand, and understand why customers may be turning away from the brand.

According to Chris Luxford, president of Aegis-Global Australia and New Zealand, ‘big data’ can work in real time, allowing an organisation to respond in real time. For example, a customer of organisation A is thinking of changing over to organisation B and posts comments on a number of blogs asking for people’s opinions of organisation B versus organisation A.’Big data’ allows the possibility of organisation A to identify who that customer is and to make some offer or deal that prevents them from switching to competitor B.

“Big data offers the greatest opportunities to insurance, financial, telecommunications, utilities, etc, or any other industry where organisations store vast amounts of data”, said Kaleem Chaudhry, Regional Director for Enterprise Technology of Oracle Asia-Pacific in a recent news story.

In the telecommunications sector “big data” can be used to analyse thousands of calls to determine the quality of the call service. A number of factors can be analysed simultaneously to generate vital information, such as reasons for calls being dropped, which will help the company to take action and quickly resolve issues.

According Gary Spakes, from the SAS Institute, combining ‘big data’ with predictive analytics can help organisations in a number of areas, including:

  • Detect, prevent and remediate financial fraud.
  • Calculate risk on large portfolios.
  • Execute high-value marketing campaigns.
  • Improve delinquent collections.

It allows organisations to develop models and ask “what if?” questions about their data. For example, developing a statistical model that associates buying behaviour with customer profiles can then be applied to future behaviour of customers. The application of that model is referred to as “scoring” and is the basis for predictive analytics.

This type of analysis is very different from traditional business intelligence, which is more about asking simple questions about data in one or two dimensions (e.g., How many widgets did we sell in Sydney this week?) ‘Big data’ and ‘big data’ analytics allows for sophisticated predictive modeling and analysis.

‘Big data’ is the next ‘big thing’ for enterprise computing and the next evolutionary step for BPO. The challenges are not so much in the amount of data being collected, though this issue is significant, it is more about what useful information can be extracted and how it can be employed to improve business performance.

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Worldwide and U.S. Business Process Outsourcing Services 2012-2016 Forecast

By Global Information, Inc.

IDC’s new Business Process Outsourcing market forecast provides details through 2016 for the worldwide and U.S. business process outsourcing market by key horizontals: Customer Care Business Process Outsourcing Services, Finance and Accounting Business Process Outsourcing Services; Human Resources Business Process Outsourcing Services and Procurement Business Process Outsourcing Services.

IDC expects the worldwide BPO market to reach $202.6 billion in 2016, representing a five-year CAGR of 5.3%. The U.S. market is expected to grow at a five-year CAGR of 4.2%, reaching $92 billion in 2016.

IDC concludes that BPO services vendors are beginning to assist the transformation efforts of their customers. Evidence is now seen in case studies from providers that describe case studies where they have leveraged their automated sub process solutions, big data, business analytics, mobility, cloud delivery, and so forth, and as a result, customers are not only reducing errors/defects in their processes but beginning to standardize processes globally, analyze business performance (often in real time), and gain more insight and control over their business operations.

An Executive Summary for this report and a free sample of the full document are available at http://www.giiresearch.com/report/id240680-worldwide-us-business-process-outsourcing-services.html

Demand Analysis of the BPO and Contact Centre Market within the South African Financial and Retail Sectors
For a detailed look at a microcosm of BPO activity, readers should look to the new Frost & Sullivan market research report on the South African business process outsourcing and contact centre market. It provides the current and future size of the market, including External Challenges, BPO Market Drivers and Restraints.

The forecasts are done over three scenarios, each with differing levels of success in the outcome: high road, middle road, and low road. The assumptions associated with each scenario are also presented. More pertinently, the study analyses the demand dynamics of the market, which encompasses identifying the key end users in the financial and retail sectors and how to understand user requirements and trends. It also provides strategic recommendations for current and future market participants.

A summary for this report and a free sample of the full document are available at http://www.giiresearch.com/report/fs239827-demand-analysis-bpo-contact-centre-market-within.html

Read more here: http://www.sacbee.com/2012/05/16/4494271/global-business-process-outsourcing.html#storylink=cpy

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Australia’s BHP boss threatens to invest offshore

By Elizabeth Knight, Phillip Coorey

BHP attacks Government over tax and IR

AUSTRALIA’S most influential businessman, Jac Nasser, has slammed the Gillard government’s record on tax and industrial relations, saying that unpredictability is undermining investment and could push BHP Billiton offshore.

Addressing the Australian Institute of Company Directors yesterday, the chairman of BHP Billiton demanded the government deregulate the industrial relations system and stop targeting the minerals sector with taxes. “I cannot overstate how the level of uncertainty about Australia’s tax system is generating negative investor reaction. People don’t know where it’s going,” he said.

Mr. Nasser said that given the uncertain global outlook and the fact that some domestic leading indicators were not encouraging, the government needs to get the two key levers of tax and industrial relations right to boost sentiment and confidence.

The most recent tax changes affecting the mining industry are the minerals resource rent tax – which BHP helped design – and the carbon tax.

Mr. Nasser’s comments suggest the mining industry is delivering a warning to the government against any additional tax imposts to capture further revenue from the mining boom, especially if the mining tax fails to raise the forecast revenue – as the miners and the opposition are claiming.

Mr. Nasser said BHP, like many in the resources industry, was feeling the pressure from increased costs, increased taxes and royalties from state and federal governments, continuing global volatility and “a much more difficult industrial relations environment”.

He warned BHP had a “diversified portfolio” of countries and products in which it could invest. “Given our range of options, if we can’t meet our criteria in any one project, product or geography, we will redirect our capital somewhere else or we simply won’t invest at all,” he said.

Read more: http://www.theage.com.au/opinion/political-news/bhp-boss-threatens-to-invest-offshore-20120516-1yrc2.html#ixzz1v52S6pAi

Posted in Environment, OffshoringComments (0)

Will the changing Australian workforce ever be the same again?

In this opinion piece Chris Luxford looks at the challenges facing the local workforce, like off-shoring and the shifting skill requirements, and how these will impact how businesses access staff with the right skills for their operations.

“It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change” – Charles Darwin

A 14-year-old in 2012 considering what kind of career they might be interested in once they leave school has a tough challenge on their hands. Not only because of the seemingly endless possibilities, but also because many of today’s jobs may have become obsolete by the time they enter the workforce, and many brand new ones will have been invented. Copyboy, lamplighter, typesetter…all jobs of yesteryear that no longer exist. And who would have thought all those years ago that one day we would be seeing job advertisements for the likes of ‘Digital Strategist’?

The nature of work is changing across the globe. There was a time when people lived in individual, self-sufficient communities. Over time this has gradually shifted towards an interdependent global economy. During the last century what people do, where and how they do it has fundamentally changed thanks to advancements in technology and the likes of cloud computing and ‘teleworking’. These changes are set to continue at a rapid pace.

Australia’s workforce is changing more rapidly than most. Significant downturns have occurred in retail and manufacturing due to globalisation and widespread job losses in the financial sector have also been noted.

In manufacturing, for instance, close to 1,000 Australian workers have been made redundant in the past 6 months. Australian banks are consistently announcing plans to cut staff, with the widely held belief that 5,000 jobs could disappear from the sector over the next two years.

Aside from redundancies, many companies have turned to off-shoring as a way of reducing costs. Our best estimate is that as many as 50,000 Australian jobs have been off-shored during the past decade. We should expect this trend to continue and certainly should not be fearful of off-shoring, as long as it is done correctly.

Take legal firm Baker McKenzie as a case in point. As far back as 2001 it established a dedicated back office facility in Manila, referring to the action as ‘legal process off-shoring’. The resultant shared services centre now delivers cost savings to the company of up to $US25 million ($26.8m) per year.

It is time for industry to accept that employee resources will come from many sources – local, regional, national and international. At Aegis, we have developed a model that includes what we refer to as ‘cross-shore’, whereby locals who work for an organisation actually move to another country and deliver the exact same service overseas – USA agents being relocated to Mumbai, for instance. This approach delivers improved economies of scale, development opportunities for the individual employee by offering them the opportunity to explore the world, as well as cost savings for all involved, without compromising the quality of the work. These are usually short-term stints overseas and generally involve some kind of official training program, leaving the employee with an internationally recognised qualification.

The challenge for the Australian workforce is the dramatic shift of skill requirements due to rapid advancements in technology, communication, automation and processes. Traditional organisations that once required mechanical task based skills now require “knowledge worker” type skills. Whilst unemployment in certain areas increases, skill shortages across many other sectors likewise increase.

A recent skills index highlighted an undersupply of skilled labor in corporate services, IT and engineering – another reason to consider tapping into external and overseas talent to ensure Australia does not forgo the benefits of its strong links with the growth regions of Asia.

There is a massive time commitment involved in up-skilling, therefore sourcing talent elsewhere becomes a more and more attractive option.

To address this, organisations need to re-think how they access people with the skills to execute all aspects of their business operations. The traditional hire, train, deploy, develop, promote model simply doesn’t cut it in a modern day business environment. Nor will the traditional model of outsourcing non-core business functions against a strict contractual and service level model. In short, new models for the engagement of resources will need to be developed. Mallesons Stephen Jaques, for instance, announced late last year that it planned to utilise the skills of 200 trained lawyers in India.

Conventional thinking on core versus non-core function outsourcing will come into question. Non-core functions in many companies have already been outsourced, mostly for cost arbitrage. There isn’t much more that can be extracted here, but is it delivering value? When it comes to core functions, the continued skills shortage in many areas limits innovation and causes costs to rise in the fight to retain talent, eroding margins. Organisations will need to look at unique partnering models that enable them to access highly skilled and talented resources critical to the core of their business, but with the flexibility and capacity to scale the workforce up and down and move efficiently from project to project, the same as Software as a Service (SaaS) has been adopted in IT to deal with business and traffic fluctuations.

In summary, more and more organisations are coming to realise that over the next two decades true competitive advantage will only be achieved through accepting that resources and skills will come from many different sources and locations and will be engaged for varying degrees of time.

Australia has a unique opportunity to take a world leading position in creating workforce opportunities in the new global economy. But this can only happen when companies develop the courage to boldly change their operating paradigms and adopt a new approach.

Posted in IT Outsourcing, LabourComments (0)

Market Snippets – Week 18, Year 3

  • The Australian BPO market is expected to grow by 20 % over the next year or two.
    Get your copy of the Australian BPO research study now.
    Go to – http://thesauce.net.au/sauce-research
  • The Australian Business Process Outsourcing Association (ABPOA) is hosting a Cocktail Reception in honour of a trade delegation from the Business Processing Association of the Philippines (BPA/P) and the Australian-based Philippine Trade and Investment Commission.

    We would like to invite ABPOA members and guests to attend, meet, and network with our friends from the Philippines. 



    Where: Level 15, NSW Business Chamber, 140 Arthur Street, North Sydney NSW 2060
    When: Monday 21st May from 6:00 pm to 8:00 pm

    Tickets: To secure your place at this popular event, please register at
    Go To – http://abpoabpap2012.eventbrite.com

  • Vocal Authenticity and Insightful Learning
    Transform your business through Vocal Authenticity and Insightful Listening

Use your voice to create more meaningful and trusting connections with others over the phone and face to face!

    Business Enterprise Centre

19/323 Castlereagh Street
Haymarket NSW
    Thursday 31 May 2012
    6:30 pm – 9:00 pm

Beverage and canapés provided
    Contact: admin@ccma.asn.au

  • New Generation of UTM Firewalls Deliver Proven Enterprise-Grade Security to Small and Distributed Organisations. Dell SonicWALL TZ Series Provides Market-leading Security Combined with High Performance, Ease of Deployment and Broad Mobile Platform Support.

    The TZ 105 and TZ 205 provide an array of security features that deliver enterprise-grade network protection powered by Dell SonicWALL’s patented Reassembly-Free Deep Packet Inspection®. The only firewall in its class to truly enable mobile workforce with native SSL VPN remote access client for Apple iOS®, Google® Android™, Windows, Mac OS and Linux devices Delivers wire-speed Deep Packet Inspection performance and protection for today’s broadband connections.

Posted in BPO, Conferences, Events, Seminars, TechnologyComments (0)

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