Posted on 22 December 2011.
Well it’s that time of year…..all the CCMA functions are finished for the year and we get a rest until we kick off again in February 2012. We had a great line up of speakers and a full on Social Media event to wrap up the year.
In Perth, We were enthralled by the insight of the world of technology and what is to come, from Michael Ossipoff A long term technology Guru, Michael wowed the audience in Perth, convincing everyone.. well almost.. that Facebook will eventually, in the not too distant future become obsolete. OMG!!!! And speaking of OMG, many thanks to EDGE Employment Solutions for the event support all round!
In Sydney, Brendon Walker reinvigorated the NSW CCMA Branch holding a fabulous event at the spectacular premises of the NSW Trade & Investment Centre.
Guests heard an intriguing presentation by Mike Bowman, Director Customer Service and Sales from Telstra on how they embarked upon one of their most significant cultural changes, in turn reflecting positively on the customer experience. Mike had the breakfast audience captivated with his tales of “how to handle the comments at a family BBQ” and hit home the importance of knowing how to ‘serve’.
With a dedicated team firmly planted in NSW, the CCMA is looking to a bright and productive 2012 for NSW and ACT industry members and associates. The NSW Team look forward to serving our members in 2012 with a minimum of 4 industry events and a few planned site visits to bring the committee and members closer together.
In Brisbane, the QLD Team capped off a great 2011 with the debate to end all debates…’Is Social Media Good for Companies’.
With a strong team of Digital Nerds heading up the Affirmative Team, countered by an equally strong team of corporate professionals for the Negative Team, the debate kicked off with an audience slightly persuaded toward Social Media being a good thing.
Through the fray of on topic discussion from the Affirmative, followed up with some off topic distractions from the Negative Team such as ‘United Breaks Guitars’ and other notable Social Media exposures of company mishaps, the Negative Team somehow had the effect on their audience of the deer caught in the headlights as at the end of the night, just over half the audience voted a win to the Negative Team, presumably because United broke their guitars too…but they weren’t fast enough to market with a witty song and music video which ultimately crashed the United Airlines stock price through the floor.
With the delightful Victoria Chalmers mediating between the two teams, the night was every bit fun as it was entertaining…the looks of horror on the Affirmative Teams faces said it all. Networking at the fabulous Telstra Brisbane facilities and the support of Event Partner Communication Centres International confirmed a winning result! We hear a repeat has been scheduled by the NSW CCMA Branch, but only because the NSW Director is still sore about losing to Queensland. Again….
In Melbourne, we tried something (slightly) new with Neil Rainey, Leadership, Talent and Development Guru, who gave a brilliant presentation on ‘How to Work your Brain Brilliantly!’
Neil examined recent scientific information on the brain and how it works, looking at how the work we do can either be done well or implode into a world of stress and pain.. Not going there, except to say WHAT A SUCCESS!
Congratulations to the Prize winners:
CPS Technology iPad2 prize winner: Michelle Herriot from People Matrix Group. Donated by CPS Technology to celebrate their 2012 Sponsorship of CCMA. http://www.cpstg.com
Congratulations to the JobCall iPad2 winners; Eadith Min, Luis Prieto-Sanz, Yishan Tang and Kooi Lean Ng. http://www.ccmajobcall.com/jobcall
Congratulations Lou Vacca, from South East Water, who was the 200th attendee of the CCMA Contact Centre Management Training Program http://www.ccma.asn.au/Training-Courses. Greg has won 12 month membership to the CCMA as well as a $100 gift voucher for Levella Promotions, promotional products.
