Aon Hewitt Ranked Top Multi-Process HRO Provider by HRO Today Magazine

Aon Hewitt, the global human resource consulting and outsourcing business of Aon Corporation announced it is ranked as the number one Multi-Process Human Resource Outsourcing (HRO) provider on HRO Today Magazine’s 2011 Baker’s Dozen list.

The publication surveyed HRO buyers on a series of questions about their service providers and their level of satisfaction with those providers. In addition to the best overall score, Aon Hewitt earned the top spot in two of three categories: breadth of service and quality of service.  

“This recognition means a lot to us because it is based on client feedback,” said Jim Konieczny, chief executive officer, HR business process outsourcing, Aon Hewitt.  ”It is a strong endorsement of our capabilities and the quality of the service we provide.  Most importantly, it demonstrates the value we bring to clients on a daily basis.”

“Aon Hewitt has demonstrated its market leadership by leading this year with excellent scores in our quality of service index,” said Elliot Clark, chief executive officer of HRO Today Magazine.  ”This important sector of HR outsourcing has seen significant change and evolution.  Hewitt was one of the pioneers of Multi-Process HR Outsourcing, and now more than a decade later, their customers have just validated that they continue to dominate the industry with extraordinary performance.”

Source: PR News Wire

Datacom named as Company of the Decade Finalist in NZ Hi Tech Awards

The Datacom Group has been named a finalist for the Company of the Decade award in the NZ Hi-Tech Awards. The award will be judged by an international panel including Wall Street Journal’s Global Business Advisor of the Year, Gary Hamel, and Dell founder, Michael Dell and be announced in early May.

With exceptional growth over the decade, Datacom has proved it has the credentials to compete for this coveted title and was also the recipient of the NZ Hi-Tech Company of the Year in 2010.

The decade has seen the company’s turnover increase more than three-fold with offshore revenue now accounting for 50% of the total Group’s revenue. Staff numbers tripled over the same period and the number of offices increased from six to 35. The employment of around 3500 IT professionals makes the Datacom Group a significant employer in the Asia Pacific region.

Datacom crossed the Tasman to Australia in 1994 and the past ten years have seen the offshore Australian and Asian business expand phenomenally – from one client in 2000 and 120 employees to operations now in the six states in Australia and offices in Malaysia and The Philippines employing 1700 staff. Its success has been recognised at the BRW Business Review Weekly – Client Choice Awards with the receipt of Best IT Services Firm in Australia ($50-$200 million) for the last two years in a row.

Datacom’s newest data centre is based in Christchurch and opened one week before the 7.1 magnitude earthquake in September last year. The data centre survived the earthquake without any damage and continued operating during the power outage through the use of dedicated generators.

Jonathan Ladd, Datacom Group CEO, is obviously proud of the company’s achievements saying the past performance demonstrates its exceptional ability to deliver to its customers’ requirements; it also illustrates its agility to evolve and grow, two qualities that are prerequisites for IT industry market leaders.

“Datacom enters the next decade in a very strong position. With the continuing maturity of the Australian and Asian business, Datacom will become even more competitive in the trans-Tasman market. Our scale and scope means we are competitive not only from an offering point-of-view but also in infrastructure investment.”

Along with the traditional IT markets of IT management services and software development and integration, Datacom also operates in the business process outsourcing market. Datacom solutions range from core support services such as payroll through to customer care and brand enhancement for top global companies such as Netgear and Canon. This is another area that has grown over the decade with more customers seeking regional servicing and in particular trans-Tasman coverage.

Entries for the NZ Hi Tech Awards hit record numbers this year. The awards are run by the Hi-Tech Trust and began in 1993. The entries for the various categories will be judged by a panel of over 40 local judges and a dozen international judges.

The Customer Relationship Excellence Awards 2010 (CRE) Awards has recognized many industry leaders and professionals for their customer centric service innovation. The participants have come from many international cities and business sectors in both corporate and individual categories, all demonstrating their business successes, best practices and insights on CRE.

As we witness how CRE Awards winners continue to bring new service levels, quality standards and benchmarks to shape the future directions of business practices, the organizing committee hope bring about more awareness on customer relationship excellence, to create win-win business partnership relationship excellence, and to make Asia Pacific a better place to live and do business in the region.

You may download the CRE Awards Welcome Pack 2010 for detailed information from
http://www.apcsc.com/pdf/2010CREAwardsWelcomePack.pdf

Why you should Participate or Nominate others for this prestigious award:

• The CRE Awards offer the most comprehensive assessment and respected international recognitions in Customer Relationship with international bodies and business leaders’ endorsement.
• CRE recognition increases and fortifies the corporate brand internationally
• Share experiences and learn from one another amongst the World-Class leaders and achieve the goal of market leadership.
• Better customer perception and confidence in dealing with the organisation
• Continuous improvement opportunities and benchmarking of the organisation’s Customer Service efforts through APCSC’s CRM Benchmarking program
• Far-reaching promotions and exposure of winners in the entire region through our international media channels and news coverage.

Other service excellence companies may be nominated to join the coming CRE Awards from other industries and countries.

http://www.apcsc.com/creaward/nominate.asp

The Admission deadline of CRE Awards is on 30th November, 2010.

NSW contact centre IT company IPscape has been recognised by the NSW Government in its technology export awards.

NSW treasurer Eric Roozendaal presented IPscape with the Patrons Rising Star Award for its “effective contact centre operations.” Roozendaal said IPscape is revolutionising customer contact centre operations.

“Its online services mean companies wanting to operate call centres only need high speed broadband to access the necessary infrastructure online rather than having to invest in expensive in-house hardware, software and telecommunications,” he said. The awards coincide with a NSW Government announcement of $36 million of funding being invested in the digital economy, in an effort to create export opportunities and drive productivity.

The Global Sourcing Council (GSC) will present its prestigious 3S (Sustainable and Socially Responsible Sourcing) Award on December 8th, 2010. The GSC is a non-profit association of businesses, trade organisations, government agencies, and academics with a mission to promote Sustainable and Socially responsible Sourcing. The organisation aims to encourage global economic growth leading to increased fair trade, investment and social good.

The GSC had initiated the GSC Leadership Awards in 2008 and taking into account the ever-growing field of the outsourcing industry and its multiple entrants the GSC has implemented 3 classes of the Outsourcing Leadership Awards for 2010. These awards will be judged by a panel of distinguished judges:

• Best in Class for Community Engagement Program – “3s Community”
• Best in Class for Employee Engagement programs – “3s Engaged Employees”
• Best in Class for Most Innovative Socially responsible Program – “Out of 3S Box”

In addition, the entire sourcing community will vote on the Best Socially Responsible Outsourcer from all submitted applications for the 2010 GSC Awards. (Remember, voting by the audience starts November 1st, 2010. The earlier you post, the greater is your vote!!!)

Potential contestants for this award include: suppliers /practitioners of responsible and sustainable sourcing, buyers dedicated to implementing best practices in socially responsible and sustainable sourcing (3S) and consultants/advisors/analysts. These 3S awards will recognise individuals, start-ups, and companies that have worked to innovate, implement and improve responsible and sustainable sourcing practices. These include solutions in the form of creating new business opportunities that bring about social and economic benefits in tandem, as well as advancement of business opportunities that demonstrate a concern for sustainability and the long-term impacts on all resources, like human, economic, and environmental.

Submissions for the 3S award will be in the form of videos or Powerpoint slides (not more than 3 minutes in length for videos and not more than 9 slides for the Powerpoint presentations) uploaded to the 3S award website (http://www.gsc3sawards.com). Last day for submission is November 14th 2010.

If you or your company follows Sustainable and Socially responsible Sourcing, submit your video today. You could be the winner of an award and a monetary grant that will be presented at the GSC annual dinner on December 8th, 2010 in New York.

For further details on the 3S award, please visit www.gsc3sawards.com

The awards represent an alliance of the Philippines and foreign business communities.  There are a total of 8 awards up for grabs.

NOMINATIONS ARE NOW OPEN!

Asia CEO Awards will present 8 awards on Thursday, November 11th.  These will highlight the management teams and individuals in any industry sector who have done the most to grow and develop The Philippines on the international economic stage.

1. KPMG Executive Leadership Team of the Year – award for the most outstanding executive management team in Philippines.

2. Entrepreneurial Leadership Team of the Year – award for the most accomplished management team of an entrepreneurial medium-sized organization.

3. Non-Profit Leadership Team of the Year – award for the most outstanding public sector department or NGO.

4. Global Filipino Executive of the Year – award for the most accomplished Filipino executive.

5. Jones Lang LaSalle Leechiu Expatriate Executive of the Year – award for the most outstanding non-Filipino business manager in the Philippines.

6. NorthgateArinso HR Leadership Team of the Year – award for the most outstanding Human Resources department.

7. Finance Leadership Team of the Year – award for the most accomplished finance department.

8. Technology Leadership Team of the Year – award for the most outstanding IT or engineering department.

The OFFICIAL NOMINATION FORM can be DOWNLOADED here, and to be submitted to the organizing office by October 22, 2010.  For detailed descriptions of each award, go to the Official Event Website.

NAB and Infosys are awarded the 2010 Best New Services Delivery from Shared Services Outsourcing Network. The recognition is for the two companies’ collaboration to deliver HR and Payroll support services to NAB’s 30,000 employees in Australia.

Shared Services Outsourcing Network, with the help of independent industry experts, appraised NAB and Infosys’ strategy implementation, management, innovation and automation, customer relationship and service, quality control, and future direction.

Not only is the award proof of NAB’s improvements in various categories, but NAB itself says that its employee satisfaction with their HR services has a 98% improvement since launching the program with Infosys.

NAB’s Executive General Manager of People and Culture, Jim Young, says, “Our internal people have been freed up so that they can concentrate on other, important strategic areas. Quality and turnaround times have significantly improved. And, not least, there has been a significant benefit to us in overall cost management. Infosys is a real collaborative, trusted business partner.”

Infosys BPO’s AVP Asheesh Mehra says, “This award recognises the transformational power of a new generation of business process outsourcing engagements. Working in a genuine partnership with NAB, Infosys was able to deliver major game-changing improvement to the bank’s internal customers, while still reducing costs.”