Research and Markets has announced the addition of the “Outsourcing in the UK and Ireland” report to their offering.
The IT and business process outsourcing (BPO) market in the UK and Ireland was worth US$52 billion in 2009. This report combines primary research on customer satisfaction with assessments of market activity to present a multifaceted view of the outsourcing industry today.
The main findings of the report are:
- The UK and Ireland together accounted for more than 50% of European outsourcing by TCV in 2009
- UK’s share in the global outsourcing industry shrank to 16% in 2010
- Number of deals is down in 2010 from 2009, while average and total contract value are up
- The number of megadeals signed in 2010 was the highest since 2008
- Enterprises prefer short-term deals with a duration of three years or less
- Annual contract value rising steadily since 2009
- More than 60% of all contracts in 2010 were awarded by government
- Government continues to dominate signings by annual contract value
- More than 80% of contracts are awarded for IT services
- The top three vendors captured more than 60% of the TCV in 2010
- Seven of the top 10 vendors in 2010 are headquartered in Europe, but two of the top three are non-European firms
- No single vendor dominates the market in terms of the number of contracts awarded
UK and Ireland Outsourcing Market and Growth
- UK and Ireland IT and BPO market expected to reach $60bn by 2013
- Infrastructure-led outsourcing (ILO) will grow to $21bn by 2013
- Application-led outsourcing (ALO) will grow to $23bn by 2013
- BPO sector expected to reach more than $14bn by 2013, growing at a CAGR of 6.5%
