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	<title>The Sauce &#124; Bringing you the BPO news that matters &#124; BPO News, Business and Services Australia &#124; Outsourcing Asia &#124; Information on Outsourcing and Offshoring &#124;  Outsourcing Issues, Pros and       Cons, and Benefits &#124; About Business Process Outsourcing &#124; Process in BPO &#124; Problems with Outsourcing &#187; Offshoring</title>
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		<title>Edelweiss Air moves call centre services to Cape Town</title>
		<link>http://thesauce.net.au/edelweiss-air-moves-call-centre-services-to-cape-town/</link>
		<comments>http://thesauce.net.au/edelweiss-air-moves-call-centre-services-to-cape-town/#comments</comments>
		<pubDate>Thu, 18 Apr 2013 01:35:34 +0000</pubDate>
		<dc:creator>The Sauce</dc:creator>
				<category><![CDATA[Destinations]]></category>
		<category><![CDATA[Offshoring]]></category>
		<category><![CDATA[South Africa]]></category>

		<guid isPermaLink="false">http://thesauce.net.au/?p=6824</guid>
		<description><![CDATA[In a move seen as increasing group synergies and customer centricity, Edelweiss Air is following Swiss International Air Lines by moving its global call centre services from Zurich to Mindpearl in Cape Town effective April this year. Nils Flaatten, CEO of Wesgro, the Western Cape’s Destination Marketing, Investment and Trade Promotion Agency, welcomed the news [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<item>
		<title>Trying to Kill “Offshore” is Bound to Fail</title>
		<link>http://thesauce.net.au/trying-to-kill-offshore-is-bound-to-fail/</link>
		<comments>http://thesauce.net.au/trying-to-kill-offshore-is-bound-to-fail/#comments</comments>
		<pubDate>Wed, 03 Apr 2013 00:40:10 +0000</pubDate>
		<dc:creator>The Sauce</dc:creator>
				<category><![CDATA[HRO]]></category>
		<category><![CDATA[Offshoring]]></category>
		<category><![CDATA[Payroll]]></category>

		<guid isPermaLink="false">http://thesauce.net.au/?p=6781</guid>
		<description><![CDATA[From Outsourcing Center, by Karthik Nagendra Remember the time when the whole world got its silk from China, spices from India and cotton from Egypt? The world of IT is veering towards the same concept, sourcing development of specialized software where it’s made best. In the truly flat world with data traveling in real-time across [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Impact of offshoring jobs from Australian financial institutions</title>
		<link>http://thesauce.net.au/impact-of-offshoring-jobs-from-australian-financial-institutions/</link>
		<comments>http://thesauce.net.au/impact-of-offshoring-jobs-from-australian-financial-institutions/#comments</comments>
		<pubDate>Wed, 20 Mar 2013 00:50:29 +0000</pubDate>
		<dc:creator>The Sauce</dc:creator>
				<category><![CDATA[Call Centre]]></category>
		<category><![CDATA[Offshoring]]></category>
		<category><![CDATA[Australia]]></category>

		<guid isPermaLink="false">http://thesauce.net.au/?p=6741</guid>
		<description><![CDATA[By Rosemary Howard &#160; Offshored call centres can often produce superior service to domestic ones. But companies already doing this badly should beware thinking that moving it overseas will solve their problems. We have all had at least one bad experience with dialing through to an Australian firm’s call centre. A long wait. Finally an [...]]]></description>
		<wfw:commentRss>http://thesauce.net.au/impact-of-offshoring-jobs-from-australian-financial-institutions/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
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		<title>QBE takes axe to costs as Neal makes his mark</title>
		<link>http://thesauce.net.au/qbe-takes-axe-to-costs-as-neal-makes-his-mark/</link>
		<comments>http://thesauce.net.au/qbe-takes-axe-to-costs-as-neal-makes-his-mark/#comments</comments>
		<pubDate>Wed, 06 Mar 2013 00:45:59 +0000</pubDate>
		<dc:creator>The Sauce</dc:creator>
				<category><![CDATA[Financial]]></category>
		<category><![CDATA[Offshoring]]></category>
		<category><![CDATA[Australia]]></category>

		<guid isPermaLink="false">http://thesauce.net.au/?p=6706</guid>
		<description><![CDATA[QBE chief executive John Neal has moved to stamp his mark on Australia&#8217;s largest global insurer, launching a new cost-cutting drive that will see hundreds of jobs sent overseas and unveiling a shake-up in the ranks of senior management. The insurer said it was entering a new phase in its 127-year history, with a growing [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Outsourcing will deliver better service: Telstra</title>
		<link>http://thesauce.net.au/outsourcing-will-deliver-better-service-telstra/</link>
		<comments>http://thesauce.net.au/outsourcing-will-deliver-better-service-telstra/#comments</comments>
		<pubDate>Wed, 06 Mar 2013 00:40:50 +0000</pubDate>
		<dc:creator>The Sauce</dc:creator>
				<category><![CDATA[Call Centre]]></category>
		<category><![CDATA[Financial]]></category>
		<category><![CDATA[Offshoring]]></category>
		<category><![CDATA[Australia]]></category>

		<guid isPermaLink="false">http://thesauce.net.au/?p=6708</guid>
		<description><![CDATA[Telstra says its customers will get better service from Filipino or Indian call centre workers who will take over from many of the 648 staff the telco axed last week. The managing director of Telstra&#8217;s Sensis directories business, John Allan, told BusinessDay &#8221;the vendors that we are considering provide services for customers that go beyond [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<item>
		<title>Union rage as jobs go offshore</title>
		<link>http://thesauce.net.au/union-rage-as-jobs-go-offshore/</link>
		<comments>http://thesauce.net.au/union-rage-as-jobs-go-offshore/#comments</comments>
		<pubDate>Wed, 06 Mar 2013 00:35:41 +0000</pubDate>
		<dc:creator>The Sauce</dc:creator>
				<category><![CDATA[Call Centre]]></category>
		<category><![CDATA[Offshoring]]></category>
		<category><![CDATA[Australia]]></category>

		<guid isPermaLink="false">http://thesauce.net.au/?p=6710</guid>
		<description><![CDATA[By Clay Lucas - Workplace Editor for The Age Telstra and other companies that reap millions of dollars in public money from contracts with the Australian government should lose this work if they send large numbers of jobs overseas, unions argue. Telstra&#8217;s fully owned subsidiary Sensis last week began the process of sacking 400 staff, many of whom [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>TOP 10 Trends in China Outsourcing in 2013</title>
		<link>http://thesauce.net.au/top-10-trends-in-china-outsourcing-in-2013/</link>
		<comments>http://thesauce.net.au/top-10-trends-in-china-outsourcing-in-2013/#comments</comments>
		<pubDate>Tue, 22 Jan 2013 00:54:27 +0000</pubDate>
		<dc:creator>The Sauce</dc:creator>
				<category><![CDATA[Back Office]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Offshoring]]></category>
		<category><![CDATA[Outsourcing]]></category>
		<category><![CDATA[Re-shoring]]></category>
		<category><![CDATA[Strategies]]></category>
		<category><![CDATA[China]]></category>

		<guid isPermaLink="false">http://thesauce.net.au/?p=6613</guid>
		<description><![CDATA[As a global leader on China Outsourcing and Market, Devott released its annual forecasts of Top 10 Trends in China Outsourcing via its international informational portal www.chnsourcing.com on December 25, 2012. Based on extensive data from its customers around country and globe, Devott studied the mechanism of the vertical transformation and undisclosed the drivers of [...]]]></description>
		<wfw:commentRss>http://thesauce.net.au/top-10-trends-in-china-outsourcing-in-2013/feed/</wfw:commentRss>
		<slash:comments>9</slash:comments>
		</item>
		<item>
		<title>Losing the war for talent: Why offshore providers come up short onshore</title>
		<link>http://thesauce.net.au/losing-the-war-for-talent-why-offshore-providers-come-up-short-onshore/</link>
		<comments>http://thesauce.net.au/losing-the-war-for-talent-why-offshore-providers-come-up-short-onshore/#comments</comments>
		<pubDate>Tue, 04 Dec 2012 00:15:45 +0000</pubDate>
		<dc:creator>Deborah Kops</dc:creator>
				<category><![CDATA[Offshoring]]></category>

		<guid isPermaLink="false">http://www.thesauce.net.au/?p=6474</guid>
		<description><![CDATA[By Deborah Kops, Research Fellow at Horses For Sources (HfS) There is an exclusive club developing in the Western World… “onshore” people who have experienced working for an offshore-centric provider, where all roads lead to Mumbai, or Delhi, or Chennai, or Bangalore… These folks quickly realized that this execu-life is an acquired taste – and either [...]]]></description>
		<wfw:commentRss>http://thesauce.net.au/losing-the-war-for-talent-why-offshore-providers-come-up-short-onshore/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Asia is the path to success</title>
		<link>http://thesauce.net.au/asia-is-the-path-to-success/</link>
		<comments>http://thesauce.net.au/asia-is-the-path-to-success/#comments</comments>
		<pubDate>Wed, 24 Oct 2012 11:30:41 +0000</pubDate>
		<dc:creator>The Sauce</dc:creator>
				<category><![CDATA[Micro-sourcing]]></category>
		<category><![CDATA[Offshoring]]></category>
		<category><![CDATA[Australia]]></category>
		<category><![CDATA[Philippines]]></category>

		<guid isPermaLink="false">http://thesauce.net.au/?p=6320</guid>
		<description><![CDATA[Shifting jobs overseas gets bad press but in the Asian Century, it&#8217;s the path to business success and survival. By Ash Truscott In a recent report, the Australian Services Union and Finance Sector Union claim that offshoring staff leads to a net loss of Australian jobs. Our experience suggests instead that offshore staffing can be [...]]]></description>
		<wfw:commentRss>http://thesauce.net.au/asia-is-the-path-to-success/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Analyst mid year review</title>
		<link>http://thesauce.net.au/analyst-mid-year-review/</link>
		<comments>http://thesauce.net.au/analyst-mid-year-review/#comments</comments>
		<pubDate>Wed, 24 Oct 2012 11:15:15 +0000</pubDate>
		<dc:creator>The Sauce</dc:creator>
				<category><![CDATA[Industry Reports]]></category>
		<category><![CDATA[Offshoring]]></category>
		<category><![CDATA[Outsourcing]]></category>
		<category><![CDATA[China]]></category>
		<category><![CDATA[India]]></category>
		<category><![CDATA[Philippines]]></category>
		<category><![CDATA[US]]></category>

		<guid isPermaLink="false">http://thesauce.net.au/?p=6328</guid>
		<description><![CDATA[XMG Global Releases Mid-Year Review and 2012 Year-end Forecast  Analyst cites factors impacting global outsourcing and projects year-end revenue forecast By Anna Juanillo The outsourcing industry worldwide is celebrating the recent initiative by the U.S. Senate to reject the anti-outsourcing bill. Continued growth is expected, though at a marginally lower rate than the previous year. [...]]]></description>
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		<slash:comments>0</slash:comments>
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