Aegis Limited, a global BPO provider announced that it has awarded a multi-year “Quality Process Outsourcing” contract to Texas-based Customer Operations Performance Center Inc. (COPC Inc.), the world’s leading authority on quality standards for customer experience.

As part of the deal, about 1,000 of Aegis employees associated with internal quality assurance process across 42 locations worldwide would move under COPC Inc.’s fold and provide “quality as a service” (QaaS) to Aegis. This is the first time globally that all aspects associated with service delivery quality like process management, implementation, monitoring, and audit would be outsourced.

Cliff Moore, Chairman of COPC Inc. commented, “We are extremely happy to partner with Aegis, enhancing our global footprint and extending our benchmark quality program.”

COPC QPO services address an important niche, helping businesses and their service providers bring consistency of experience, better first call resolution, higher revenue generation and improved Customer Satisfaction (C-SAT) scores. The company has over 1,500 past engagements across most service verticals in 50 countries.