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PSIA 29-06-12
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Market Snippets – Issue 11, Year 4
South African regional report highlights major growth in offshore sector
Mauritius hits the right BPO chords
Telecommuting Update
Call Centre staff docked pay for using toilet
Limited demand for multi-process HR BPO
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Western Australia – Can it drive BPO to maturity in Australia?
Non-Voice Business Process Outsourcing: Is this the ‘Hidden Jewel’ for Philippines?
Victorian State’s $1b outsourcing bill
When your offshoring fails: A guide to suing the outsourcer - The six questions to ask before calling in a lawyer on an offshore deal gone bad
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Unearthing More Value from Outsourcing in the Mining Industry
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