Tag Archive | "Global"

New research Highlights Key Success Factors in the Worldwide Business Analytics BPO Services Market


International Data Corporation (IDC) has released its 2012 MarketScape report profiling and ranking the leading providers in the worldwide business analytics business process outsourcing (BPO) services market. This research shows that the more experience and expertise BPO providers have delivering business processes within specific industries, the more success they will see in delivering business analytics services. IDC MarketScape vendor analysis reports utilise a rigorous scoring methodology that produces a definitive assessment of each vendor’s current market capabilities and strategies for competing in the future.

IDC MarketScape: Worldwide Business Analytics BPO Services 2012 Vendor Analysis (IDC #234937) evaluates the offerings and prospects of 10 vendors relative capabilities. These providers were evaluated using detailed criteria that IDC identified as key factors contributing to vendor success in the worldwide business analytics BPO services market. The vendors included in the analysis are Accenture, Capgemini, Cognizant, EXL Services, Genpact, HP, IBM, Infosys, TATA Consultancy Services (TCS), and WNS.

The IDC MarketScape methodology placed Accenture, Capgemini, Genpact and TCS in the “Market Leaders” category for this year.

“BPO vendors find themselves in a favorable position to assist their clients’ transformation efforts as enterprises face new sources of competition in this global environment and try to stay competitive by keeping a close check on various business performance metrics,” said Mukesh Dialani, research manager, Worldwide BPO Services. “BPO providers that build competency around industry-specific BPO and analytics outsourcing as well as exhibit the capability to assist clients with business consulting services will gain a bigger portion of this business.”

Source: IDC

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Posted in BPO, Industry Reports, Shared Services, StrategiesComments (0)

Richard Branson on Office Ties and the Company Dress Code


By Richard Branson

While out walking in London recently, I passed a group of uniformed schoolchildren moving in an orderly, single-file line, with teachers in front and rear.

Nothing unusual, except for one thing that made me laugh out loud: their identical school ties. Or more accurately, what was left of them. More than half the kids had cut their ties so that only three or four inches remained below the knot.

Intrigued, I asked the teacher who was bringing up the rear, “So what happened to the ties?”

He chuckled and said, “Well, the kids hate wearing them, but school rules say they have to. What the rules fail to specify, however, is how long they have to be — so, snip-snip!”
Why didn’t I come up with such a naughtily innovativesolution when I went to school?

This caught my eye because Virgin just got into the banking business with the acquisition of Northern Rock, a British bank that we are gradually rebranding Virgin Money. In British banking, few things strike terror in the heart of a customer quite as much as the prospect of facing a tie-wearing, three-piece-suited bank manager across a huge mahogany desk. So we redesigned the banks.

Related: Richard Branson on Decision-Making For Entrepreneurs

One of our first changes has been to start to remove the traditional counters and replace them with informal seating areas. We also thought that the staff’s formal business attire was almost as solid a barrier to customer-friendly experiences as those counters were. Our newest group of Virgin employees were told they could dispose of the ties.

This would suit me — I have always hated ties, maybe because I’ve never seen the point. They are uncomfortable and serve no useful purpose. I am lucky to have always worked for myself, and therefore have never been a victim of corporate dress codes. For years, a sweater and corduroy trousers were my standard business attire. Someone once joked, “The day Richard shows up at the bank wearing a suit and tie, you’ll know that we are in serious trouble.”

Lately I have taken to wearing a jacket, which is handy since I encounter many different climates and situations through my business travel, but I will only wear a tie under extreme duress, which usually means some ultraformal official occasion, such as the state dinner at the White House that I was fortunate to attend.

Suits and ties in an office are just another type of uniform, but in an arena where uniforms no longer serve any useful purpose. At one time they probably showed that the wearer was, at the very least, able to purchase and maintain a fairly expensive piece of fabric. Now, however, in an individualized, interconnected culture, your achievements speak for themselves. The suit and tie is an anachronism.

It used to be that the one male in the room with an open neck (which was usually me) would be self-conscious about it (which wasn’t me). Nowadays, however, I am delighted to note that it’s the man wearing the tie who is most likely to be the odd person out.

Related: Richard Branson on Strategies for Success

Probably one of the biggest breakthroughs in the gradual demise of the suit-and-tie dress code came, rather surprisingly, in some lofty political circles. Tony Blair was one of the first British prime ministers — Maggie Thatcher excepted — to frequently appear in public without “proper” neckwear. Now President Obama has carried it to a level where he seems to be tieless almost 50 percent of the time.

I have always prided myself on throwing out the rulebook when something proves a barrier to business — or is just plain silly. And there is no viable argument why “gentlemen” should wear ties. The best anyone can muster is: “It’s expected,” or “Everyone else will be wearing one.” One of the signs that business culture has changed is that when people arrive for a business meeting with me, often the first thing they ask is, “Do you mind if we remove our ties?” They surely never thought, “If we don’t wear our ties we’ll stand a lesser chance of getting the deal done.” So why did they wear them in the first place?

So on behalf of the oppressed tie-wearers of the world, here is my appeal to those corporate despots who still force their male employees to put nooses around their necks every day: Please think again.

Posted in Business, News ArchiveComments (0)

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